Service Supervisor

4 weeks ago

Johor Bahru, Malaysia Rentokil Initial Full time

**In this role you will be responsible for**:

- Plan and check service schedules via in-house system
- Manage and train service staff in order to improve the service quality
- Make sure team members provide quality and timely services as per scheduled
- Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
- Perform quarterly field attachment with team members
- Prepare and present weekly report on team members’ review
:
A. Service
- To maintain accurate records of all service vehicles in the branch in relation to:
a. Renewal of road tax
b. Maintenance service due
c. Repair costs
d. Fuel usage
e. Driver logs
- To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
- Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
- Ensure each service team is route-ridden once every 2 months.

B. Stocks
- To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration
- Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
- To conduct a formal meeting Quarterly with Technicians.
- To provide the Service Manager with status reports on a monthly basis covering:
a. State of Service
b. Customer Issues
c. Supervisor’s issues
d. Other issues

D. Staff Recruitment, Welfare & Development
- Induct, train and manage service staff effectively.
- Maintain a high level of morale amongst your staff.
- Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training
- Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
- Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
- Ensure that all customer complaints are attended to within 24 hours.
- Ensure that Service Supervisors duties are audited monthly.
- Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety
- To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
- To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
- To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES
- Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
- Support the sales team in achieving the sales targets for the branch.
- To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

**Requirements**:

- Minimum a Diploma in related discipline of studies with proven track record in managing staffs
- Possess good interpersonal, communication and people skills
- Mature and able to manage a team of 10 members
- Positive, result oriented, has good drive and initiative
- Computer skill is essential
- Willing to travel to client places
- Keen to take Goods Delivery License (GDL) if shortlisted
- Required valid driving license because driving is part of the job requirement for this designation
- Possess own vehicle, is a Malaysian or hold a relevant resident status

**Highly Desirable**:

- Excellent planning, management and supervisory skills
- Ability to do multitasking job
- Versatility to build rapport with people at all levels
- Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
- Commercially focused acumen

**Benefits**:
Rewards and Benefits
- Attractive base salary and contractual bonus
- Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
- Out-patient & Specialist Coverage
- Dental & Optical Coverage
- Additional Retirement benefits
- Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

**Address**:
Rentokil Initial (M) Sdn Bhd
No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

  • Service Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Rentokil Initial Full time

    In this role you will be responsible for: Plan and check service schedules via inhouse system Manage and train service staff in order to improve the service quality Make sure team members provide quality and timely services as per scheduled Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on...

  • Floor Supervisor/service Crew

    3 weeks ago

    Johor Bahru, Malaysia Uncle Don's JB Full time

    To assist service crew on the floor and also prepare daily sales reports. We already have a manager and supervisor so this role will be to assist them **Job Types**: Full-time, Permanent **Salary**: RM2,000.00 - RM2,500.00 per month **Benefits**: - Meal allowance - Opportunities for promotion - Professional development Schedule: - Rotational...

  • Ground Handling Supervisor

    2 months ago

    Johor Bahru, Malaysia Amentum Full time

    R0096428 On Site Johor Bahru, Johor, Malaysia Full time This opportunity is onsite at a US military facility in Singapore. The Ground Handling Supervisor shall meet the following requirements: The Ground Handling Supervisor is responsible for all transient alert and ground handling services for an Airfield Facility. The Ground Handling Supervisor shall...

  • Ground Handling Supervisor

    2 days ago

    Johor Bahru, Malaysia Amentum Full time

    R0096428 On Site Johor Bahru, Johor, Malaysia Full time This opportunity is onsite at a US military facility in Singapore. The Ground Handling Supervisor shall meet the following requirements: The Ground Handling Supervisor is responsible for all transient alert and ground handling services for an Airfield Facility. The Ground Handling Supervisor shall...

  • Supervisor

    1 week ago

    Johor Bahru, Malaysia FLAVORMORE SDN BHD Full time

    Job Title**:Supervisor** Location**:Cold Stone Creamery** _(Based in Johor Bahru)_ Cold Stone Creamery is seeking a highly motivated and experienced individual to join our team as Supervisor. As Supervisor, you will play a key role in ensuring the smooth operation of our store, maintaining high standards of customer service, and leading a team of service...

  • Ground Handling Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Amentum Full time

    R0096428On SiteJohor Bahru, Johor, MalaysiaFull timeThis opportunity is onsite at a US military facility in Singapore.The Ground Handling Supervisor shall meet the following requirements:The Ground Handling Supervisor is responsible for all transient alert and ground handling services for an Airfield Facility.The Ground Handling Supervisor shall ensure...

  • Ground Handling Supervisor

    3 days ago

    Johor Bahru, Malaysia Amentum Full time

    This opportunity is onsite at a US military facility in Singapore. The Ground Handling Supervisor shall meet the following requirements: - The Ground Handling Supervisor is responsible for all transient alert and ground handling services for an Airfield Facility. - The Ground Handling Supervisor shall ensure personnel are performing the requirements as set...

  • Service Crew

    1 week ago

    Johor Bahru, Malaysia Teo Soon Full time

    Able to lead a team - Discipline - Willing to learn - Enjoy serving guests /supervisor Location:Pelangi whatapp:012-505-1549 **Job Types**: Full-time, Part-time **Salary**: RM1,800.00 - RM2,200.00 per month Supplemental pay types: - Overtime pay **Language**: - Malay/Chinese (required) Shift availability: - Day Shift (required)

  • Ground Handling Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Amentum Full time

    This opportunity is onsite at a US military facility in Singapore.The Ground Handling Supervisor shall meet the following requirements:The Ground Handling Supervisor is responsible for all transient alert and ground handling services for an Airfield Facility. The Ground Handling Supervisor shall ensure personnel are performing the requirements as set forth...

  • Banquet Supervisor

    2 months ago

    Johor Bahru, Malaysia Thistle Hotels & Resorts Full time

    To oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff **Benefits**: - Health insurance - Maternity leave - Meal provided - Parental...

  • Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia FLAVORMORE SDN BHD Full time

    Job Title:SupervisorLocation:Cold Stone Creamery _(Based in Johor Bahru)_Cold Stone Creamery is seeking a highly motivated and experienced individual to join our team as Supervisor. As Supervisor, you will play a key role in ensuring the smooth operation of our store, maintaining high standards of customer service, and leading a team of service crew...

  • Cafe & Banquet Supervisor

    3 weeks ago

    Johor Bahru, Malaysia Austin Park Hotel Full time

    **DUTIES AND RESPONSIBILITIES** 1. In-charge of overall administrations and management of subordinates for the outlet. 2. Set-up of outlet - systems and procedures. 3. Order taking and servicing procedures, how to make queries with the guest for clarification about menu. 4. Table distribution and work allocation, how to handle job rotation system. 5....

  • Cafe & Banquet Supervisor

    1 week ago

    Johor Bahru, Malaysia Austin Park Hotel Full time

    **DUTIES AND RESPONSIBILITIES** 1. In-charge of overall administrations and management of subordinates for the outlet. 2. Set-up of outlet - systems and procedures. 3. Order taking and servicing procedures, how to make queries with the guest for clarification about menu. 4. Table distribution and work allocation, how to handle job rotation system. 5....

  • Ground Handling Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Amentum Full time

    **Ground Handling Supervisor**: - R0096428 - Johor Bahru, Johor, Malaysia - Full time - Add to favorites Favorited View favorites This opportunity is onsite at a US military facility in Singapore. The Ground Handling Supervisor shall meet the following requirements: The Ground Handling Supervisor is responsible for all transient alert and ground handling...

  • Cafe & Banquet Supervisor

    3 weeks ago

    Johor Bahru, Malaysia Austin Park Hotel Full time

    **DUTIES AND RESPONSIBILITIES** 1. In-charge of overall administrations and management of subordinates for the outlet. 2. Set-up of outlet - systems and procedures. 3. Order taking and servicing procedures, how to make queries with the guest for clarification about menu. 4. Table distribution and work allocation, how to handle job rotation system. 5....

  • Housekeeping Supervisor

    2 weeks ago

    Johor Bahru, Malaysia Thistle Hotel Johor Bahru (JB Parade Sdn. Bhd.) Full time

    Job Descriptions: Works with the Executive / Admin Housekeeper to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators. Assists the Executive Housekeeper in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental...

  • Service Supervisor

    4 weeks ago

    Johor Bahru, Malaysia Enersys Full time

    Learn More About Our Company **Job Purpose**: **Essential Duties and Responsibilities**: - Maintain a safe, orderly, and clean work environment - Report all injuries or incidents involving subordinates - Develops and schedules projects for efficient use of resources - Materials, equipment, and employees - Follows all company policies and procedures as...

  • F&b Supervisor

    3 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **BASIC FUNCTION** The food and beverage service supervisor directs and schedules kitchen, bar staff and food and beverage servers. During peak hours they may assist in seating or serving customers and ensure the cleanliness and general look of the dining room. The food and beverage service supervisor may also maintain inventory and control costs. **DUTIES...

  • Housekeeping Supervisor

    4 weeks ago

    Johor Bahru, Malaysia HOLIDAY INN JOHOR BAHRU CITY CENTRE Full time

    **Job Summary**: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. **Responsibilities**: - Lead, train and supervise Room Attendants at...

  • Service Supervisor

    2 weeks ago

    Johor Bahru, Johor, Malaysia Enersys Full time

    Learn More About Our CompanyJob Purpose:Essential Duties and Responsibilities: Maintain a safe, orderly, and clean work environment Report all injuries or incidents involving subordinates Develops and schedules projects for efficient use of resources Materials, equipment, and employees Follows all company policies and procedures as listed, but not limited...