![Cosmo Hotel Kuala Lumpur](https://media.trabajo.org/img/noimg.jpg)
Reservation Assistant
1 week ago
**Duties & Responsibilities**
To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management.
- To lead Reservations Agent’s Team and ensure their tasks are carried out efficiently.
- To work closely with other department especially Front Office and Sales department on request of bookings or special arrangement from guests or group
- To be well-versed in all reservations handling and process, understand room inventory control and proficient in operating the various reservations systems
- To be familiar with hotel’s policies and procedures (SOP).
- To be well-versed with the facilities and services offered by the hotel and ability to upsell
- To “master” the room product in terms of rates, room details.
- To be well knowledge of Rates Structure - corporate, government, travel agent, OTAs rates and etc. in order to provide accurate deals / packages to guest.
- To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.
- To carry out any ad hoc tasks or additional duties given from time to time by the Management.
**KEY COMPETENCIES**:
- A passion for delivering exceptional levels of guest service.
- Good administration skill and team spirit.
Pay: RM2,200.00 - RM2,500.00 per month
**Benefits**:
- Dental insurance
- Maternity leave
- Meal provided
- Professional development
Schedule:
- Day shift
- Weekend jobs
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