Supervisor IT

**Key Accountabilities**:
1. IT General and Support
- Set permission for user to print on SafeQ Konica Server
- Reset Windows AD password
- Format and setup laptop/computer
- Setup new printer
- Troubleshoot network printer
- Solving software and hardware issues
- Novatek QMS/ LIMS/ EM user management and support
- Water Empower System user management
- SafeQ Konica Minolta print server user management
- Update user list
- Receive requests for assistance from end-users
- Manage requests efficiently and prioritize based on the level of urgency
- Explain technical issues to end-users in a clear and concise manner

2. Network
- Troubleshooting L1 network issue
- Provide L1 support to CCTV issues
- Setup IP for hardware and production machinery

3. System User Management
- Novatek QMS
- Novatek Stability
- Novatek EM
- Empower Water System

4. Documentation
- Knowledge Base
- User Guide
- Standard Operating Procedures (SOPs) and Work Instructions (WI)

**Qualification**:

- IT related skills certification is an advantage.
- Experienced in IT support of hardware, software, and network.
- Basic/intermediate in Microsoft Office.

**Employment Type**:

- Full time position
- 5 days workweek (Mon - Fri)
- 8.00am - 5.30pm

**Salary**: RM1,800.00 - RM2,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)