Operations Crew

8 months ago

Kuala Lumpur, Malaysia TRIBE Boxing Full time

Roles and Responsibilities
- Day-To-Day Studio Management
- Assist with the management of studio and operational matters in TRIBE studio with priority and good sense of judgement.
- Assist with any private / special events and campaigns happening at the studio and outside the studio.
- Build and foster relationships in the studio with TRIBE instructors and the community.
- Maintain TRIBE studios' quality of aesthetic, appearance, atmosphere and culture.
- Studio cleaning and prepping, including cleaning of exercise equipment and fight gears.
- Customer Service Management
- Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers’ inquiries and feedback, whilst also providing support to TRIBE instructors to ensure a successful class check-in process.
- Resolve issues and members’ complaints pertaining to class and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
- Demonstrate a solution oriented mindset and ability to execute within TRIBE standards in any situation.

**Employment Perks**:

- Work with one of Malaysia's fastest growing boutique fitness brands.
- Opportunities for growth and personal development as we expand our business.
- Career development.
- Complimentary group fitness classes.
- Discounts on in-house merchandise, fitness packages and affiliate partners’ products.

**; Requirements: - Fresh Graduate who**:

- Has the ability to think creatively and innovatively.
- Has a keen of eyes for details.
- Is willing to get hands dirty by dabbling in areas needed for a smooth operation and quality customer service.
- Has excellent communication skills and a love for the community.
- Is resourceful, organized, meticulous and has the ability to quickly adapt to change.
- Is able to work independently, but also able to organize and coordinate all operational efforts (team player as well).
- Has the ability to prioritise and multi-task within a fast-paced environment.
- Has excellent communication skills with good command of English, and be able to work with a wide range of personalities.
- Has the flexibility to work a non-traditional schedule - weekend, public holidays, early weekday morning, midday, late evening.

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