IT Graduate Trainee

6 months ago


Petaling Jaya, Malaysia JOS (MALAYSIA) SDN BHD Full time

**Job Specification**
- As a Service Desk Analyst, you will be the first point of contact for customers, responsible for providing exceptional technical support and assistance. You will create incidents / service requests in the customer care systems, perform 1st level problem analysis and troubleshooting of technical issues, and escalate service tickets to the 2nd level, onsite support team or third-party vendor for further resolution.

**Responsibilities**
- Network Monitoring: Overseeing network performance, promptly addressing, and resolving network problems, ensuring timely client updates, and efficiently managing tickets to their resolution.
- Logging and documenting all support tickets, maintaining accurate records of the issues, resolutions, and actions taken throughout the ticket lifecycle.
- Taking ownership of created and assigned tickets and ensuring that they are resolved within the agreed-upon service level agreements (SLAs). Provide status updates to users as appropriate.
- Collaborating with third-party vendors or internal teams for advanced troubleshooting and problem resolution. Log case to vendor and follow up to close service tickets.
- Escalating critical or widespread issues to the appropriate technical teams, lead or managers and following up on the progress until the resolution is achieved. Execute responsibilities promptly following established procedures & take ownership of service requests to meet the service level agreement objectives.
- Collaborating with cross-functional teams, including system administrators, network engineers, and relevant parties, to ensure efficient problem resolution and system performance.

**Requirements**:

- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience) is preferred. Diploma holder in relevant field is acceptable.
- Proven experience in similar role, providing tech support and assistance to end user.
- Good knowledge in diagnostic and troubleshooting skills.
- Experience in ticketing systems or IT service management tools
- Effective communication skills in English & Malay, both verbal & written, to interact with end users at various technical levels. The ability to speak Mandarin or other local language is an added advantage.
- Ability to work well under pressure, prioritize tasks, and manage time effectively in a fast-paced environment.
- Customer-focused approach with a commitment to delivering high-quality service and maintaining professionalism.
- Knowledge of POS systems and mobile ordering systems used in the retail industry will be a bonus.
- Self-motivated, good team player and able to work under mínimal supervision, demonstrating initiative and a proactive attitude towards problem-solving.
- Able to work on a 24/7 shift rotation, including weekends and public holidays.
- Demonstrates the ability to quickly adapt, learn new concepts, and readily adjust to changing priorities and directions.
- Relevant certifications such as ITIL and SDI certification are a plus.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: Up to RM2,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you Malaysian?
- How much is your monthly expected salary?
- How long is your notice period?

**Education**:

- Diploma/Advanced Diploma (preferred)



  • Petaling Jaya, Malaysia LTH Group Asia Company Full time

    JOB DESCRIPTION: (MANAGEMENT TRAINEE AT LTH GROUP) **Responsibilities**: 1.Build strong client relationship to retain and grow the wealth of the clients 2.Receive valuable market insight and feedback **Requirements**: 2.Must be creative and have a take-charge personality 3.Able to work under pressure in a fast-moving environment 4.Good communication...

  • Management Trainee

    6 months ago


    Petaling Jaya, Malaysia Vivahomes Realty Sdn. Bhd. Full time

    We are searching for reliable, organized Management Trainees to join our organization. The Management Trainee’s responsibilities include completing all assigned tasks and assisted on the Top Management. **Job Highlights**: - Fast-Track Career Progression - Leadership Mentorship & Training - Attractive Remuneration Package **Programme Scope /...

  • Management Trainee

    6 months ago


    Petaling Jaya, Malaysia LTH GROUP ASIA CAWANGAN KOTA BHARU Full time

    JOB DESCRIPTION: (MANAGEMENT TRAINEE AT LTH GROUP) **Responsibilities**: 1.Build strong client relationship to retain and grow the wealth of the clients 2.Receive valuable market insight and feedback **Requirements**: 2.Must be creative and have a take-charge personality 3.Able to work under pressure in a fast-moving environment 4.Good communication...

  • Management Trainee

    6 months ago


    Petaling Jaya, Malaysia LTH Group Asia Company Full time

    JOB DESCRIPTION: (MANAGEMENT TRAINEE AT LTH GROUP) **Responsibilities**: 1.Build strong client relationship to retain and grow the wealth of the clients 2.Receive valuable market insight and feedback **Requirements**: 2.Must be creative and have a take-charge personality 3.Able to work under pressure in a fast-moving environment 4.Good communication...

  • Management Trainee

    6 months ago


    Petaling Jaya, Malaysia LTH Group Asia Company Full time

    JOB DESCRIPTION: (MANAGEMENT TRAINEE AT LTH GROUP) **Responsibilities**: 1.Build strong client relationship to retain and grow the wealth of the clients 2.Receive valuable market insight and feedback **Requirements**: 2.Must be creative and have a take-charge personality 3.Able to work under pressure in a fast-moving environment 4.Good communication...


  • Petaling Jaya, Malaysia RENTWISE SDN BHD Full time

    **Join Our Dynamic Team as a Management Trainee for Marketing** Are you a creative and ambitious individual looking to embark on an exciting career journey? If so, we have an exceptional opportunity for you! We are an industry leading computer remanufacturing company seeking a highly motivated Management Trainee to join our Marketing Department. As a...


  • Petaling Jaya, Malaysia L'Oreal Full time

    **Management Trainee Program - Human Resources** Fast track your career and join L'Oréal's Management Trainee Program which offers 18 months individually tailored program for confident, bright & creative minds who are up for a challenge to go beyond and create the beauty that moves the world! You will potentially be exposed to many different HR roles such...

  • Management Trainee

    6 months ago


    Petaling Jaya, Malaysia TIMES24 MALAYSIA SDN. BHD. Full time

    **Join Our Dynamic Team as a Management Trainee in Business Development Department!** **WHAT WILL YOU DO**: - To conduct market research and to identify business opportunities. - Generating business leads and following up on sales opportunities. - Building networking and business relationships with potential customers. - Establishing customer needs and...


  • Petaling Jaya, Malaysia L'Oreal Full time

    **Finance - Management Trainee Program** Fast track your career and join L'Oréal's Management Trainee Program which offers 18 months individually tailored program for confident, bright & creative minds who are up for a challenge to go beyond and create the beauty that moves the world. Qualifications: - Bachelor/ Master Degree graduate from any major...

  • Marketing Trainee

    6 months ago


    Petaling Jaya, Malaysia Sutra Advertising Group Sdn Bhd Full time

    Marketing trainee (Internship) Are you an introvert? Are you an extrovert? Here in Sutra adv group we offer a chance to develop a entreprenurial mindset which give a better understanding of marketing. Training is provided to enhance your communication as we develop to achieve the greater heights in our industry REQUIREMENTS: - No working experience is...


  • Petaling Jaya, Malaysia Sutra Advertising Group Full time

    Business and Marketing Trainee needed (Internship / Full-time) Are you an introvert? Are you an extrovert? Here in Sutra Advertisement Group, we offer a chance to develop a entrepreneurial mindset which gives a better understanding of business and marketing world. Training is provided to enhance your communication as we develop to achieve the greater...


  • Petaling Jaya, Malaysia LTH Group Asia Company Full time

    (FINANCE PLANNER & MANAGEMENT TRAINEE AT LTH GROUP ASIA HQ) Responsibility: *Help managers to complete daily tasks. *Get familiar with personnel duties. *Receive valuable market insight and feedback. *Keep track of business revenue. *Create and give presentations. *Research way to increase profitability and lower risk. *Participate in company's...


  • Petaling Jaya, Malaysia K Cube Solutions Full time

    JOB DESCRIPTION RESPONSIBILITY - Create face-to-face brand awareness. - Participate in indoor and outdoor event activities. - Involve in Sales activities and activation process for our client brand. - Demonstrates products and services to clients. - Makes product knowledge available to self and others. REQUIREMENT - Minimum SPM level required - A...


  • Petaling Jaya, Malaysia PRUDENTIAL LTH ASSOCIATED Full time

    Prudential Assurance Malaysia Berhad is a leading and innovative insurer, serving the savings, protection and investment needs of Malaysians by offering a full range of financial solutions through its branches, agency force and bancassurance distribution partners network nationwide. Its purpose is to help people get the most out of life by making healthcare...

  • Management Trainee

    6 months ago


    Petaling Jaya, Malaysia Agensi Pekerjaan & Perundingcara Bright Prospect Sdn Bhd Full time

    **Positions Available in Selangor (Shah Alam, Subang, PJ, Bangi)** **Management Trainee **:Procurement, Logistics, Customer Service, Admin **(Work in only Specific Department)** **Responsibilities**: - To assist manage the daily operations within guidelines & able to achieve the highest level of service. - Language development & presentation skills. -...


  • Petaling Jaya, Malaysia Sutra Advertising Group Full time

    **Sales and Marketing Trainee (Entry-Level)** We are an outsourced sales and marketing agency that tailored to the needs of our clients. We serve our clients in order to promote their brand, product, or service, which means that the client comes to us for marketing solutions, which we provide through face-to-face activation. We help our clients by...

  • Protege Trainee

    6 months ago


    Petaling Jaya, Malaysia SNS Network (M) Sdn Bhd Full time

    **Responsibilities**: - Develop and execute creative event concepts aligned with organizational goals. - Coordinate all logístical aspects, including venue selection, catering, audiovisual requirements, décor, etc. - Identify and secure partnerships with relevant vendors, negotiating contracts to ensure cost-effective solutions. - Manage relationships...

  • Protege Trainee

    6 months ago


    Petaling Jaya, Malaysia SNS Network (M) Sdn Bhd Full time

    **Responsibilities**: - To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services. - Performing inspections, preparing reports, manage warranty claim, etc to ensure highest quality of work and all Service Level Agreement are meet. - Responsible for daily operational tasks for...


  • Petaling Jaya, Malaysia DKSH Full time

    **Location**:Petaling Jaya, MY- Job Description**DKSH Junior Executive Trainee (JET) Program - Finance** - DKSH Junior Executive Trainee (JET) gives entry-level graduates an opportunity to launch their career in the exciting Market Expansion Services industry. We offer experiential learning opportunities, rotations across various functions and challenging...

  • Quantity Surveyor

    6 months ago


    Petaling Jaya, Malaysia KI ENGINEERING SDN BHD Full time

    The PROTÉGÉ TRAINEE PROGRAMME is a work placement programme targeted at fresh graduates of any discipline or field of study. The programme features of soft skills training and placement in the company for a one-year period. This is especially suited for fresh graduates looking to gain their first work experience in diversity industry. - **Position :...