QA Halal Executive

3 weeks ago


Shah Alam, Malaysia ZUS Coffee Full time

Define and update specific quality procedures, instructions, and tools within the designated technical expertise area.
- Handle, review, and evaluate product complaints in accordance with established procedures.
- Support the execution of the Supplier Quality Management program, assessing the current supplier base and identifying opportunities for improvement.
- Assist in evaluating and measuring product development and deployment processes.
- Review, investigate, and troubleshoot product concerns reported by retailers and customers.
- Implement corrective actions and document outcomes accordingly.
- Effectively handle product complaints and manage the complaint processing.
- Compile all relevant QA activities on a scheduled basis for management review.
- Manage document management systems and ensure proper documentation.
- Write reports to document deficiencies and errors in products.
- Monitor and drive appropriate actions and continuous improvement activities as assigned.
- Pay attention to detail and ensure adherence to quality standards.
- Ensure products meet customer expectations based on company objectives.
- Perform any other special project/ task assigned by superior/ management.

**; Requirements**:
- At least a Diploma/Bachelor’s Degree in Food Science and Technology, Engineering, or related disciplines.
- Preferably have a minimum of 1 year of working experience in quality control and quality assurance management in the FandB chain industry or restaurants.
- Formal background or training in technical areas relevant to product safety standards (HACCP/GFSI).
- Familiarity with the Food and Beverages and FMCG Industry.
- Possess own transportation and willing to travel.
- Knowledge of food safety standards, quality assurance terminology, implementations, methods, and tools.
- Technical knowledge and hands-on experience in handling certification audits such as HACCP is preferred.


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