Telemarketing Executive

3 weeks ago

Bangsar, Malaysia SE ACTIVE SDN BHD (TECHNOGYM MALAYSIA) Full time

**Your role in a nutshell**:

- Deliver exceptional customer satisfaction by understanding customer needs, providing tailored solutions, and serving as a knowledgeable ambassador for the company's products and solutions, while also managing ongoing opportunities and ensuring timely support for each order.

**Your mission will be to**:

- Exceed inside sales targets for calls/meetings coordination and contribute to the overall commercial sales team target.
- Deliver a premium level of customer satisfaction by understanding customer needs and providing appropriate solutions.
- Manage inbound calls and proactively make outbound calls to generate new business opportunities.
- Maximize the effectiveness of outbound call campaigns to generate leads and expand the customer base.
- Schedule visits with Field Sales colleagues based on customer needs.
- Stay up to date as a product and solutions expert, serving as a credible Technogym’s Ambassador.
- Manage ongoing opportunities, ensuring the correct support for each order and keeping the wider business informed.
- Collect and share market feedback with relevant departments to enhance product and service offerings.
- Research and analyze market trends to identify new business opportunities.
- Collaborate with marketing to develop targeted lead-generation campaigns.
- Profile the CRM Database to ensure information accuracy and keep it up to date.
- Knowledge of Salesforce is a plus.

**A little about you**:

- A minimum of a bachelor’s degree in a relevant field is essential for this role.
- Knowledge of the sales process; previous sales experience is desirable.
- Resilient prospector and lead generator.
- Proficient in CRM and pipeline management.
- Exceptional customer relations, communication, and presentation skills.
- Proficiency in social media, IT, and digital skills.
- Integrity, humility, hunger, and drive.
- Passion for fitness, performance, health, and product use.
- Team player, collaborative, independent, and organized.
- Curious problem solver with a results-driven, "Refuse to Lose" mentality.
- Knowledge of digital/IT tools and fitness equipment and industry trends is a plus.
- Excellent interpersonal and communication skills, fostering a respectful and collaborative work environment.
- Dependable and punctual in meeting job responsibilities and deadlines, demonstrates a strong sense of accountability in all tasks.
- Values diversity and treats colleagues and customers with dignity and consideration.

**The work-life at Technogym Malaysia**:

- Exceptional private medical insurance and personal accident coverage.
- Support for mental health consultations.
- Exciting perks such as dental and optical care.
- Additional health and fitness benefits including chiropractic, traditional Chinese medicine (TCM), and physiotherapy.
- Complimentary access to Technogym equipment at our showroom office.
- Free snacks and pantry essentials.
- Generous maternity/paternity leave policies.
- Embrace a "work-like-a-home" culture.
- Engage in regular team-building events, enjoyable gatherings, and diverse activities.
- Experience a professional team environment with equality and diversity.

**Salary**: From RM2,300.00 per month

**Benefits**:

- Free parking
- Gym membership
- Health insurance
- Maternity leave
- Professional development

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

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