Claim Accessor

Working hours: Monday to Thursday, 12 - hour shift patterns

Start work : 4 am - 4 pm
- **Responsibilities**:_
- Handle inbound and outbound calls to customers and internal/ external stakeholders.
- Make decisions concerning adjudication of claims under the terms and conditions, client expectations, and service level expectations.
- Provide timely and accurate updates and resolutions.
- Follow up on additional information where required without delay.
- Provide outcomes on the adjudication process.
- Handle communications with stakeholders in line with agreed procedures and guides for conversations.
- Deliver outcomes and decisions that are cost-effective, timely & meet customer needs in line with program requirements
- Identify and take responsibility for escalating issues when the outcome is dependent or outside of authority limits set.
- **Requirements**:_
- Diploma/Degree in Contact Center/Customer Service
- Speak very good English
- Has experience in insurance industry (call center) /claims (call center) /credit card
- Added advantage if has experience in handling NZ market
- PC proficiency.
- Demonstrated experience in a contact center, claims, or customer service environment.
- Demonstrates passion and desire to delight customers. Able to build rapport, engage people, and genuinely interact with customers.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM6,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- 13th month salary

**Language**:

- English (required)

Ability to Commute:

- Damansara (required)