IT Support Technician
7 months ago
Technical troubleshooting - Windows, basic network, desktop and laptop hardware troubleshooting, printer driver installation and troubleshooting, knowledge in MAC or and Linux is added advantage.
- Knowledge of Active Directory, DNS, DHCP, IP Addressing, Proxy is beneficial.
- Hardware setup - Laptop, Desktop, RAM installation, Projector, Printer, Scanner, 4G router, network equipment as router and modem, CCTV.
- Communication skills - Fluent and polite in English, Malay and additional language is added advantage.
- Problem solving - Quick analysis and responses is required for this role. Time management - Understand time as an essence and perform duty responsibly and in timely manner.
**Responsibilities**
- Handle tickets using the ticketing tool in efficient manner and provide solution in timely manner.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
- Providing technical support across the company.
- Setting up accounts for new users.
- Repairing and replacing equipment as necessary.
- Take part in testing in new technology services and processes and provide feedback.
- Basic network troubleshooting including physical cable connection to internet router switches and any other devices.
Job ID 300000126446444
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