IT Analyst

2 weeks ago

Petaling Jaya, Malaysia ManpowerGroup Full time

**Skills Required - ("ITSM" OR "Service Now” OR “ServiceNow” OR “Remedy” OR “RemedyForce” OR “BMC” OR “Ivanti” OR “Cherwell”) AND (“Specialist” OR “Admin” OR “Administrator” OR “Developer” OR “Manager” OR “Consultant” OR “Solution”)**

**The must haves skills**
- **Minimum of 5 years experience in the IT industry, of which 3 years focusing on **Service Management and Configuration Management.
- Hands-on experience with knowledge in ITSM tools and platforms (Remedyforce/FreshService/Jira/ServiceNow)
- Experience & proficiency with RemedyForce, ServiceNow, or leading IT service management tools and the CMDB of each.
- Experience & good understanding of ITSM architecture and CMDB structures, data models, and their relationship to bring value in IT service management.
- Functional exposure (e.g. solution consultant, business analyst) to designing end-to-end complex automations between multiple systems
- Experience in client management tools such as Device32, BMC Client Management, SCCM, ADDM/ServiceNow Discovery.
- Solid ITIL knowledge on service operations and service management.
- Experience with different project management approaches (e.g. waterfall, agile)
- Skilled at working collaboratively in a complex and fast environment and driving performance achievement and improvements
- ITIL v3 or v4, COBIT certification
- A passion for motivating, developing and mentoring internal & external teams; strong in hiring, team building and organizational development.

**Really nice to haves skills**
- Domain expertise in IT Service Management (ITSM), IT Operation Management (ITOM) and IT Business Management (ITBM)
- External project management certification such as PMP from PMI or other project management certification is preferred
- Knowledge of RESTful API’s and and data structures (JSON)
- Experience in Discovery Tools, Monitoring such as TrueSight, DynaTrace, DataDog will be taken as advantage

Pay: RM6,000.00 - RM6,500.00 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- Ivanti” OR “Cherwell: 1 year (preferred)
- (Remedyforce/FreshService/Jira/ServiceNow): 1 year (preferred)
- Device32, SCCM, ADDM/ ServiceNow Discovery: 1 year (preferred)
- ITIL knowledge: 1 year (preferred)
- ITIL v3 or v4, COBIT: 1 year (preferred)
- "ITSM: 2 years (preferred)
- Service Now: 2 years (preferred)
- RemedyForce: 2 years (preferred)
- BMC: 2 years (preferred)

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