Customer Service Social Media

6 months ago


Shah Alam, Malaysia TECHNOMECH M SDN BHD Full time

As a Customer Service - Call Centre Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The salary range of RM2,100 - RM2,500 is inclusive of basic salary and Other benefits.

If this sounds like something you may be a good fit for, Read ON

You will play an important role in:
1. Uphold service standards by answering customers' inquiries effectively, managing challenging situations/customers and ensuring prompt turnaround for all service requests with consistent quality.
2. Exceeding customers' expectations in terms of customer service & accurate information
3. Identify and drive process improvements, to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
4. Sustain and improve qualitative results at the same time adhere to standard operating guidelines (SOPs) of the unit, division, and the company.
5. Working in a team to achieve the required target elements and SLA.
6. To be successful in this role, you will need to have:
How this career will benefit you:
**Career Path**: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
**Training & Development**: TechnoMech provides internal & external training to employees who would like to improve their communication & business writing skills.
**Additional benefits** - Performance incentives

Are you ready to make that career shift? Trust us, this role has been always on-demand and you will grow a great portfolio with us. This opportunity does not come often.

**Job Requirements**:
Minimum Diploma in any discipline.
Diploma holders with no experience are encouraged to apply.
Diploma holders with 1 - 2 years of Call Centre experience preferred.
Fresh graduates are also encouraged to apply.
Customer-centric / Strong customer service mindset
Good team player with commitment and initiative with the willingness to step into a leadership role.
Independent and resourceful, and able to work under pressure.
Desire to help others with patience and empathy.
Meticulous, well organized, and with the ability to analyze and solve problems.
Able to multi-task and effectively manage time.

Required skill (s): Communication skill, Customer Service, Microsoft Office.
Good communication skills with written and verbal proficiency in English and Bahasa Malaysia.

**Additional Information**:
Application Deadline: Ongoing Process
Expected Start Date: Immediate
Nationality : Only Malaysian

**Salary**: RM2,100 - RM2,500 per month

**Job Types**: Full-time, Contract, New-Grad

COVID-19 considerations:
Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place

**Job Types**: Full-time, Contract, Fresh graduate

Contract length: 24 months

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:
Health insurance
Maternity leave
Opportunities for promotion
Parental leave

**Schedule**:
Rotational shift

**Supplemental pay types**:
Overtime pay
Performance bonus

**Education**:
Diploma/Advanced Diploma (preferred)

**Language**:
English (preferred)
Bahasa (preferred)

**Shift availability**:
Day Shift (preferred)
Night Shift (required)

**Skill Level**:
Non-Executive

**Salary Range**:
RM2000 - RM4000
- About TECHNOMECH M SDN BHDOver a decade of experience in delivering high quality and safety, engineering, construction, operation and maintenance in leading industrial challenges. We are widely recognised as maintenance support services specialised in Power Plant, Oil & Gas, PetroChemical and Utility with a strong foot in General Industry.
- We empower businesses with Top Talent Force Solutions while delivering customised staffing solution to drive success for our clients.



  • Puncak Alam, Malaysia CTYMARY RESOURCES SDN BHD Full time

    To manage company’s social media channels, including Facebook, LinkedIn, Twitter, and all related platforms. - To attend and respond all messages, comments and queries from agents and customers via online and offline purchasing platform. - To attend all inquiries including the products, the problems, and to provide the delivery options (example COD,...

  • Social Media Executive

    6 months ago


    Shah Alam, Malaysia Waarna Apparel Group Sdn Bhd Full time

    **Responsibilities**: - Responsible for running the company's social media campaigns, creative marketing planning & strategies. - Plan, schedule, publish, monitor, and optimize social posts and digital marketing campaigns across platforms including Facebook, YouTube, Instagram, LinkedIn, TikTok, etc. - Ideate and share highly creative & tasteful written...


  • Puncak Alam, Malaysia CTYMARY RESOURCES SDN BHD Full time

    Manage company’s social media channels etc Facebook, LinkedIn, Twitter, and all related platforms. - To attend and respond all messages, comments and queries from agents and customers via online and offline purchasing platform. - To attend all inquiries including the products, the problems, and to provide the delivery options (example COD, postage etc). -...


  • Puncak Alam, Malaysia CTYMARY RESOURCES SDN BHD Full time

    Manage company’s social media channels etc Facebook, LinkedIn, Twitter, and all related platforms. - To attend and respond all messages, comments and queries from agents and customers via online and offline purchasing platform. - To attend all inquiries including the products, the problems, and to provide the delivery options (example COD, postage etc). -...


  • Shah Alam, Malaysia Miqos Sdn. Bhd. Full time

    Miqo's Sdn Bhd is one of the distribution and F&B company. We are selling high quality of bakery product to the customers throughout Malaysia. We have more than 500 agents or business partners throughout Malaysia and our mission is to ensure the product’s quality assurance as well as satisfy our client/customer’s tastes/preferences. Our company is...

  • Social Media Marketer

    6 months ago


    Shah Alam, Malaysia Top Speed Academy Full time

    _**Content Creation and Curation**:_ - Creating engaging and relevant content for social media posts, including text, images, video and infographics. Basic editing, photography and videography skills are needed. - **Platform Management**:_ - Managing the company's presence on various social media platform such as Facebook, Instagram, TikTok, Youtube etc. -...

  • Social Media Manager

    6 months ago


    Shah Alam, Malaysia mytukar sdn bhd Full time

    **What you will be doing**: - Plan, schedule, publish, monitor, and optimize social posts and digital marketing campaigns across global platforms including Facebook, YouTube, Instagram, LinkedIn, TikTok, etc - Develop creative and engaging social media strategies across multiple platforms - Collaborate with the creative and performance teams to create,...

  • Content Creator

    6 months ago


    Shah Alam, Malaysia TMK TRAVEL & TOURS SDN BHD Full time

    **Full Job Description** - Manages the company’s social media accounts and posts content. - Monitor various social media platforms. - Analysed analytics to gauge the success of campaigns - Understands the overall concept of the company, including the brand, customer, product goals, and all other aspects of service. - Engages with customers or clients and...


  • Shah Alam, Malaysia Miqos Sdn. Bhd. Full time

    Miqo's Sdn Bhd is one of the distribution and F&B company. We are selling high quality of bakery product to the customers throughout Malaysia. We have more than 500 agents or business partners throughout Malaysia and our mission is to ensure the product’s quality assurance as well as satisfy our client/customer’s tastes/preferences. Our company is...

  • Social Media Manager

    6 months ago


    Shah Alam, Malaysia myTukar Full time

    **About Carro** **Why work with Carro?** - Join the region’s largest online automotive marketplace with offices in 7 countries. - Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning - Formal and informal learning and development programmes to support your growth and career progression. -...

  • Social Media Executive

    6 months ago


    Shah Alam, Malaysia City Link Express Sdn. Bhd Full time

    JOB RESPONSIBILITIES: - Attend to enquiries and complaints on all City-Link's social media (Facebook, Twitter, Instagram and Google) - Prepare monthly report of the complaints for Manager - Provide accurate information on product, service, operation hours and tracking - Liaising with branch directly to check on shipments or pending cases - Prepare visual...


  • Shah Alam, Malaysia SOPHR MEDS PLT Full time

    * Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door. - Deploy successful marketing campaigns and own their implementation from ideation to execution. - Produce valuable and engaging content for our IG/FB/TikTok that attracts and converts our target groups. - Manage our social media platforms to...

  • Social Media Executive

    6 months ago


    Shah Alam, Malaysia MAHNAZ RETAIL SDN BHD (Mahnaz Food) Full time

    Handling and managing of all social media pages. - Connecting and engaging with customers via comments and private messages. - Able to put together a quarterly social media content schedule based on current trends and local seasonal holidays. - Able to generate Google & social media analytics reports and summarize for discussion with Marketing team with...

  • Social Media Intern

    6 months ago


    Shah Alam, Malaysia Akisyah Trading & Services Sdn Bhd Full time

    We are looking for a creative and enthusiastic Social Media Intern to join our team. In this role, you will assist in managing and creating content for our social media channels, helping to enhance our online presence and engage our audience. This is a fantastic opportunity to gain hands-on experience in the field of social media marketing and learn from...

  • Social Media Executive

    6 months ago


    Shah Alam, Malaysia Ventamin Full time

    Plan, develop and execute marketing strategies to establish brand consistency that aligns with overall brand image. - Collaborate with our marketing team and create visually appealing and engaging content for social media platforms such as Facebook, Instagram, Twitter and TikTok. - Manage the execution of our social media content across different channels...

  • Social Media Expert

    6 months ago


    Shah Alam, Malaysia Inspirasi Mualaf Services Full time

    Social Media Expert Job Descriptions 1. Develop, implement and manage our social media strategy 2. Monitoring social media accounts 3. Write effective copy in a lot of different styles, for Facebook, etc. 4. Measure the success of every social media campaign 5. Stay up to date with the latest social media best practices and technologies 6. Use social...

  • Social Media Executive

    6 months ago


    Shah Alam, Malaysia City Link Express Sdn. Bhd Full time

    JOB RESPONSIBILITIES: - Attend to enquiries and complaints on all City-Link's social media (Facebook, Twitter, Instagram and Google) - Prepare monthly report of the complaints for Manager - Provide accurate information on product, service, operation hours and tracking - Liaising with branch directly to check on shipments or pending cases - Prepare visual...


  • Shah Alam, Malaysia Pet World International Sdn Bhd Full time

    **Key responsibilities & duties** - Manage and enhance on the brand - Creating & Executing social media and brand strategy through research and data oriented - Managing Multiple social media across platform - Facebook and google ads knowledge would be best alongside simple design skills - Create content marketing for websites, such as products, promotions...

  • Social Media Executive

    6 months ago


    Shah Alam, Malaysia Bayu Somerset Sdn Bhd Full time

    Research industry-related topics - Prepare well-structured drafts using digital publishing platforms - Create and distribute marketing copy to advertise our company and products - Edit and proofread written pieces before publication - Promote content on social networks and monitor engagement (e.g. comments and shares) - Identify customers’ needs and...

  • Social Media Assistant

    6 months ago


    Shah Alam, Malaysia Flenaz Synergy Sdn Bhd Full time

    Assist engaging and creative content for social media platforms, including text, image, and video content. - Social Media Management by publishing content while ensuring consistency in brand voice and messaging. - Engage with followers - Assist in Campaign Execution - Administrative task such as support in scheduling and publishing social media posts, help...