Client Advisor

2 weeks ago

Kuala Lumpur, Malaysia Cartier Full time

Reference Code: 94978**Client Advisor**:

- Kuala Lumpur, 14, MY- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

**JOB MISSION**:
As an Ambassador of the Maison, he/she ensures a unique client experience before, during and after a sale and proactively develops his/her client portfolio. He/she also participates to the daily boutique operations.

**KEY RESPONSIBILITIES**:
**Sales Achievements**
- Ensures a unique and exceptional client experience during a sale
- Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
- Adapts according to client(s) needs and motivations
- Strives to always improve and surprise the client(s)
- Deals with ease during negotiations and objections
- Transmits the passion and values of the Maison
- Acts as the privileged contact for the client(s) in case of After Sales
- Meets individual and boutique targets, both quantitative and qualitative
- When applicable, deals with Care Service by managing repair orders

**Client Relationship & Portfolio Development**
- Cultivates strong client relationships and develops client loyalty
- Efficiently develops the client portfolio (Sales & Care Service when applicable)
- Executes targeted CRM actions
- Participates to client events and acts as an Ambassador of the Maison

**Daily Boutique Operations**
- Respects all brand and boutique policies and procedures
- Participates to inventories
- Participates to the set up and breakdowns at opening and closing of the boutique
- Participates to the implementation of Visual Merchandising guidelines
- Assists with special projects when requested

**QUALIFICATIONS**:

- Possess commercial acumen with good selling skills.
- Service and client focused
- Strong interpersonal skills, curiousity and team spirit
- Preferrably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment
- Good product knowledge in luxury retail landscape

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