Claims Analyst, Marine, Asia
2 months ago
Primary Details
Time Type: Full time
Worker Type: Employee
Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines.
**Responsibilities**:
- Support the implementation of claims management strategies and objectives for the region /branch.
- Maintain current knowledge of insurance guidelines and policy changes and modifications.
- Contribute to the refinement of processes and procedures to improve Claims systems and procedures.
- Manage and approve claims in accordance within defined procedures, KPI’s, the Asia Claims Manual and within appropriate authority levels.
- Maintain good client relationships with the insured, agents, service providers and the general public.
- Respond to client requests in accordance with service standards.
- Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
- Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership.
- Manage and supervise any suppliers appointed to investigate and/or assist with a claim including surveyors, adjusters and lawyers.
- May be required to supervise the investigation and settlement of all claims within the team.
- Complete 24 hours relevant CPD training per year.
- Identify and self-report any incidents and/risks identified during the course of your duties.
Requirement:
- Preferred Bachelor's Degree or equivalent combination of education and work experience
- Preferred Maritime Qualification in Maritime Law or Industry equivalent
- 3 years Marine Insurance Claims experience or 7 years experience in insurance
- Essential CMII, CII or ACII minimum certification required - Can be obtained during probationary period if required.
- Strong understand of insurance industry and insurance and reinsurance principles and processes.
- In-depth understanding of the end-to-end claims handling process, from initial notification to settlement and recovery.
- Maritime Law and Regulations.
- Knowledge of different types of vessels (e.g., container ships, tankers, fishing vessels) and their specific operations, risks, and associated insurance needs.
- Understanding of cargo handling practices, stowage, and the risks associated with different types of cargo (e.g., perishables, hazardous materials).
- Ability to effectively review and manage claims documentation, including bills of lading, survey reports, and legal documents.
- Knowledge of loss prevention techniques and risk management strategies to minimize incidents and claims.
- Familiarity with the role of surveyors and adjusters in assessing damages and losses.
- Expertise in managing claims expenses, including reserving, cost control, and budgeting.
- Customer service.
- Organizational and communication skills.
- Analytical and negotiation skills.
- Basic English Communication Skills.
Application Close Date: 15/12/2023 11:59 PM
How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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