Bizops Executive

**About Livepass**: Livepass is a leading event ticketing company dedicated to providing seamless ticketing solutions for a wide range of events, from concerts to comedy productions. We pride ourselves on delivering exceptional customer experiences and innovative ticketing technologies.

**Key Responsibilities**:

- **Client Acquisition and Management**:

- Identify and target potential clients in various event sectors.
- Develop and execute strategies to attract new clients.
- Conduct market research to understand client needs and industry trends.
- Build and maintain strong relationships with clients.
- Prepare and deliver presentations and proposals to prospective clients.
- Negotiate contracts and close deals to meet or exceed sales targets.
- Attend industry events and conferences to network and generate leads.
- Maintain a comprehensive database of clients and prospects.
- Provide post-sales support to ensure client satisfaction and retention.
- **Event Day Operations**:

- Coordinate and manage event day ticketing operations.
- Ensure seamless execution of ticketing services at events.
- Troubleshoot and resolve any issues that arise during events.
- Collaborate with event organizers and on-site staff to ensure a smooth ticketing process.
- Monitor and analyze event performance to identify areas for improvement.
- Implement best practices for on-site ticketing and customer service.
- Train and supervise on-site event staff as needed.
- Ensure compliance with all relevant laws, regulations, and industry standards.
- **Internal Coordination**:

- Work closely with the marketing, customer support, and technical teams to ensure client satisfaction.
- Provide feedback to improve ticketing products and services.
- Develop and implement operational processes to increase efficiency.
- Prepare regular reports on sales, client acquisition, and event performance.
- Collaborate with the finance team to ensure accurate billing and revenue tracking.
- Participate in regular team meetings and contribute to a positive team culture.
- Maintain up-to-date knowledge of Livepass products and services.
- **Strategic Planning**:

- Contribute to the development of business strategies and plans.
- Identify opportunities for growth and expansion within the market.
- Analyze data to drive decision-making and optimize business operations.
- Assist in the development and execution of marketing campaigns and promotions.
- Monitor competitor activities and market trends to stay ahead of industry developments.
- Develop and maintain strategic partnerships with industry stakeholders.
- Prepare and present business cases for new initiatives and investments.
- **Vendor Communication and Management**:

- Identify and evaluate potential vendors for ticketing and event-related services.
- Negotiate contracts and terms with vendors to ensure favorable conditions for Livepass.
- Maintain strong relationships with existing vendors and manage ongoing communications.
- Coordinate with vendors to ensure timely delivery and quality of services.
- Resolve any issues or disputes that arise with vendors.
- Review vendor performance regularly and provide feedback for improvement.
- Ensure all vendor activities comply with company policies and industry standards.
- **Customer Experience Enhancement**:

- Gather and analyze customer feedback to improve services and offerings.
- Implement customer service standards and ensure they are upheld during events.
- Develop and maintain customer loyalty programs and incentives.
- Handle escalated customer inquiries and complaints promptly and professionally.
- **Technology and Innovation**:

- Stay informed about the latest ticketing technologies and innovations.
- Recommend and implement technological solutions to enhance ticketing operations.
- Collaborate with the IT team to ensure seamless integration of ticketing systems.
- Evaluate and select third-party vendors and service providers as needed.

**Qualifications**: - Bachelor's degree in Business, Marketing, Event Management, or a related field. - Proven experience in business development, sales, or operations, preferably in the event ticketing or related industry. - Strong interpersonal and communication skills. - Excellent organizational and multitasking abilities. - Ability to thrive in a fast-paced, dynamic environment. - Strong problem-solving skills and attention to detail. - Proficiency in CRM software and Google Suite. - Willingness to travel and work flexible hours, including weekends and evenings, as required.

**What We Offer**: - Competitive salary and performance-based bonuses. - Comprehensive benefits package. - Opportunities for professional growth and development. - A collaborative and supportive work environment. - The chance to work with a passionate team and make a significant impact on the event ticketing industry.

**Job Types**: Full-time, Permanent

Pay: RM2,200.00 - RM3,000.00 per month