Knowledge Based Administrator

2 weeks ago


Bangi, Malaysia Silentmode Sdn. Bhd. Full time

**Responsibilities**
- Organize and categorize knowledge base content for easy retrieval by team members and clients.
- Ensure that information is structured logically, making it user-friendly and searchable.
- Regularly update the knowledge base with new insights, solutions, and best practices.
- Review and edit knowledge base articles and documentation for accuracy, clarity, and consistency.
- Verify the relevance and usefulness of existing content.
- Collaborate with Documentation Specialists and Subject Matter Experts to validate and update information.
- Develop any process and procedure within the section that is required to optimize operations, enhance efficiency, and ensure alignment with organizational goals and standards.
- Provide user support for team members and clients seeking information within the knowledge base.
- Assist users in finding relevant articles and solutions to their inquiries.
- Address feedback and questions related to knowledge base content.
- Promote the use of the knowledge base as a key knowledge-sharing tool within the organization.
- Encourage team members to contribute valuable content and insights.
- Monitor user engagement and identify opportunities for content improvement.

**Requirements & Qualification**
- Bachelor’s degree in Business Administration/ Information Technology/ Computer Science or in any related field with a minimum of 1 year of working experience in a similar role; or
- Diploma in Software Business Administration/ Information Technology/ Computer Science or a related field, with at least 3 years of work experience in a similar role.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Prior experience in customer support, tech support, desktop support, or a similar role.

**Salary**: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Experience in produce content/document?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Knowledge Based Administrator: 2 years (preferred)

Ability to Commute:

- Bandar Baru Bangi (preferred)

Expected Start Date: 05/01/2024



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