Specialist, Mru

**Job**: Retail Banking

**Primary Location**: Asia-Malaysia-Bukit Jalil KL

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 29/Apr/2024, 9:36:57 PM

**Unposting Date**: Ongoing

**Role Responsibilities**
- Assist on repricing and restructuring request for SG Mortgage loan client.
- Committed, meticulous, courageous, equipped with good communication and writing skills
- Good command in Processes and Procedures
- Able to work independently, with mínimal supervision.
- STRICTLY adhere to work schedule and have low unplanned records
- Good attitude and able to work under pressure
- Possess positive work ethics, team-orientated and open mentality
- Willing to sacrifice and co-operate, whenever required

RESPONSIBILITIES*
- Ensure all Re-Pricing and Re-structuring and advance re-structuring request assigned is touched/ acknowledge within the SLA
- Ensure cases are being picked up from CEMS
- Ensure all generation of Letter Offer within the SLA
- Ensure all information updates and status is being updated accordingly into CEMS and individual tracker.
- Ensure correct package offered to customer within your empowerment
- Ensure all the important information and Term & conditions are being highlighted to customer during your conversation
- Ensuring all urgent cases is being picked up within the team.
- Ensure follow up with cm on the Letter Offer expiring
- Correspond with Stake holders
- Any other adhoc task assigned

.Strategy*

Minimum 3 rater in the last P3 cycle. Min SPM holder
- Committed, meticulous, courageous and equipped with good English communication and writing skills.
- Good knowledge of the SG Products & Processes for Mortgage.
- Able to work independently, with mínimal supervision.
- Able to STRICTLY adhere to work schedule and have low unplanned attendance record.
- Able to work under pressure, meet deadlines & business requirements.
- Possess positive work ethics, team-orientated character & a matured mentality.
- Strong sense of responsibility & urgency.

Business
- Objective
- Achieve Financial Goals agreed with Business & Country Stakeholders - Cost & Revenue
- Metric
- To achieve min. score card criteria & the KPI
- Highlight to TL/Manager if there is any high-risk complaint
- Coordinate with internal team and ensure we revert back to client on time without delay.
- Any attributed MAS / high risk complaint will lead to disciplinary action with ER

Processes

Objective
- Develop & Grow People, Strengthen Culture
- Collaborate with the team members to achieve the common objective
- Adhere to the work schedule as per assigned

Metric
- Attrition to be below targets of 25%
- YoY improvement on My Voice score

People & Talent
- Committed, meticulous, courageous and equipped with good English communication and writing skills.
- Good knowledge of the SG Products & Processes for Mortgage.
- Able to work independently, with mínimal supervision.
- Able to STRICTLY adhere to work schedule and have low unplanned attendance record.
- Able to work under pressure, meet deadlines & business requirements.
- Possess positive work ethics, team-orientated character & a matured mentality.
- Strong sense of responsibility & urgency.

Metric
- To keep updated on product/ workflow procedures & ensure full compliance with operational risks/ control
- Ensure fulfillment of role that obligations to prevention of money laundering under the Group Policy and Standards and under local laws and regulations are complied with
- Ensure processing and decision making are compliant with Departmental Operating Instructions and within the timelines and accuracy standards specified
- Uphold the values of the group & company at all times
- Ensure compliance with all applicable rules / regulations and company group policies

Governance
- To keep updated on product/ workflow procedures & ensure full compliance with operational risks/ control
- Ensure fulfillment of role that obligations to prevention of money laundering under the Group Policy and Standards and under local laws and regulations are complied with
- Ensure processing and decision making are compliant with Departmental Operating Instructions and within the timelines and accuracy standards specified
- Uphold the values of the group & company at all times
- Ensure compliance with all applicable rules / regulations and company group policies

Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime C