Telesales Marketing

**Responsibilities**:

- Contact potential and existing customers by phone to inform them of their company's products, services and offers.
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information

**Requirements**:

- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- Excellent knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- SPM or diploma; degree will be a plus

**Salary**: RM2,500.00 - RM4,100.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Telesales/telemarketing: 1 year (required)