IT Support

**JOB**
**DESCRIPTION**

**Position Title **IT Support Specialist

**Industry **Pump Manufacturer

**Location **Seri Kembangan

**Responsibilities**:

- To provide the technical advice and support to end users regarding the use of computer hardware and software, perform routine instals, modify and make minor repairs to hardware and software systems.
- To follow up on the progress of the issue until closure, in order to provide good customer satisfaction.
- To work with 2nd level support in Competence Center Beijing and infrastructure Services in HQ to run the Group standard hardware and software in SEA and support business optimization in SEA.
- To follow and communicate group IT guidelines and process
- To provide IT knowledge training for internal end users
- To coordinate and support Group projects e.g. Phoenix implementation in

SEA
- To monitor IT Services availability and health status and provide KPI weekly reports to supervisor / manager.
- To manage IT inventory consistently ensure changes are reflected with reality.
- To escalate the relevant issues to the next level of support in a timely manner.
- To implement group cloud solution in SEA with creative thinking.
- Identify and share opportunities to improve operational efficiency through the enhancement of IT infrastructure in SEA countries.

**Requirements**:

- IT infrastructure knowledge
- Microsoft platform products troubleshooting
- ITIL certification preferred
- Bachelor Degree in Computer Science or equivalent with min 3 years’ experience
- Capable of travelling overseas for business when requested
- Proactive and self-motivated attitude
- High level of integrity

**Salary**: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Tips

**Experience**:

- service desk: 3 years (preferred)

**Language**:

- Mandarin (required)

Willingness to travel:

- 50% (preferred)