Counter Clerk

Provide guidance to clients on the procedures at the spa.
- Answer telephone calls and provide accurate information to clients.
- Keep the reception area clean and conducive for clients as they wait for their turn to be attended too.
- Introduce new beauty products to clients and educate them on their uses and benefits.
- Keep clients updated on currently available promotions and discounts in services offered in the Spa.
- Process payments from clients for services ordered from the spa.
- Keep register of long and existing clients for them to enjoy benefits given to loyal customers.
- Give appointments to clients on specific days.
- Open and close the spa at the appropriate time.
- Ensure that the front desk is clean and organized for free movement.
- Assist in getting client feedback on level of services delivered to improve on service delivery.
- Inform staff members of appointments that have been cancelled by clients, and alert staff members of the arrival of clients who come without prior appointments.
- Assists is developing promotional events, which focus on increasing the clientele of the spa.
- Manage the visitor register to keep record of people who visit the spa daily.
- Receive customer complaints and feedback and direct them to appropriate offices for resolution.
- Scheduling masseurs duty accordingly.
- Ability to do multitasking.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Afternoon shift
- Day shift

Supplemental pay types:

- Overtime pay
- Tips
- Yearly bonus

Application Question(s):

- Are you available to work public holidays?
- What's your expected monthly basic salary?
- What is the earliest date you can start work?

**Experience**:

- Counter Clerk: 1 year (preferred)

**Language**:

- English (preferred)