Facilities Manager

2 months ago


Kuala Lumpur, Malaysia JLL Full time

JLL supports the Whole You, personally and professionally.

Principal Accountabilities
Single point of contact for Client

Responsible for ensuring that contractual obligations are met

Play a leadership role in overseeing delivery of facilities management services.

**Responsibilities**:
Service Delivery
Oversee contracts and evaluate performance of sub-contractors on site.

Coordinate and manage client’s administrative issues in regards to FM

Manage communication channels between the Employer and JLL team.

Review and report against agreed SLA and KPIs.

Liaise regularly with the Employer’s nominated representative on various issues and programs

Ensure the Employer’s and JLL’s processes and templates are aligned and comply with the local statutory laws.

Monitor critical path activities and ensure timely escalation

Drive quality and consistency within the facility

Identify and implement initiatives towards cost and energy savings, work improvements. process sustainability etc

Develop and implement strategies, policies, procedures and systems for service delivery.

Ensure these are fair, open, accountable and transparent.

Maintain information and financial systems to ensure accuracy, accountability and client's reporting needs are met.

Ensure adequate and competent resources (Staff, budget, time, skills, knowledge and experience) are deployed to ensure delivery of services meet objectives and KPIs.

Put in place service benchmarks to measure performance against best practice to ensure continuous management improvement.

To continuously seek for operation excellence to achieve efficiency, low cost and quality services.

To maintain a minimum level of service standards and satisfactory service rating as per requirement in client's Health, Environmental and Safety Management.

Ensure compliance to client's policies, procedures and strategies.

To manage the smooth delivery service for Call centre management.

Review/Continuous Improvement
Lead quarterly business review (QBR) and annual review with the Employer nominated representative.

Measure our progress against process implementation, HR Turnover, added value initiative, tracking relationship communications and issue resolutions

Ensure process and quality consistency

Team Management
Responsible for the management of the onsite team e.g. recruitment, performance assessment etc.

Actively manage the the professional development of all direct reports.

Prepare and implement a Succession plan for the account.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.


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