Agent, HR Services Asia Pacific

4 months ago

Petaling Jaya, Malaysia Kone Full time

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

In KONE to support the business performance excellence, KONE Shared Services has joined forces with Finance & HR operations to form the new KONE Business Services (KBS), a one stop shop for all business services. KBS will help in driving better efficiency, improving data quality and providing seamless end to end process expertise. KBS will actively partner with the business lines and functions to provide end to end process governance, work toward joint targets with business.

The KBS Agent, HR Services Asia Pacific reports to a KBS Manager and he / she is responsible for the correct and high-quality execution of transactions belonging to any process being part of the KBS scope (i.e.HR processes except payroll). The role of Processing Agent is typical for a Business Service Centre. The main focus in this role is that you will support all end to end HR Processes. You are the first face of HR that our internal customers come to for troubleshooting and questioning - in other words, you are a big deal for the Human Resources Department.

What will you be doing?
- Secures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLA’s)
- Works per guidelines and instructions to meet set SLAs and quality targets.
- Maintain reminders and notifications to the Center of Expertise Unit HR, Employees or Managers as specified in the working instructions - strong follow-up practice is important.
- Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Executes quality checks at various stages of the process keeps the quality statistics reporting up to date - you’re helping everything stay streamlined for a more efficient work flow.
- Other projects/tasks as allocated by Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis and improvement actions.
- Process scope includes following HR processes areas: master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.

Are you the one?
- Excellent in communication.
- Education Associates Degree; preferably in Human Resources or Business Administration Experience.
- Excellent verbal and written communication skills, including active listening to input of others and summarizing information to ensure they have been understood.
- Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward and recognition, learning and development. Previous work experience within HR administration activities in general will serve to be beneficial.
- Understanding labor and social law requirements is an asset.
- Genuine interest to grow and develop further in HR Excellent computer proficiency (e.g. MS Office - Word, Excel and Outlook) and HRIS (Workday experience a plus) - being tech-savvy is a major plus in this role.
- Experience in working in a shared service center or call center is an advantage.
- Must be able to work in a fast paced (but fun) environment. Maintaining a positive attitude and provide exemplary customer service is essential - a positive experience for the customer results in a positive experience for all
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team - we all have each other’s backs.
- Empathy and a true service mindset to ensure a great employee experience for service delivery.

What do we offer?
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment within Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we

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