Agent HR, Services
1 day ago
Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Why this role?
In KONE to support the business performance excellence, KONE Shared Services has joined forces with Finance & HR operations to form the new KONE Business Services (KBS), a one stop shop for all business services. KBS will help in driving better efficiency, improving data quality and providing seamless end to end process expertise. KBS will actively partner with the business lines and functions to provide end to end process governance, work toward joint targets with business.
The KBS Agent, HR Services Asia Pacific reports to a KBS Manager and he / she is responsible for the correct and high-quality execution of transactions belonging to any process being part of the KBS scope (i.e.HR processes except payroll). The role of Processing Agent is typical for a Business Service Centre. The main focus in this role is that you will support all end to end HR Processes. You are the first face of HR that our internal customers come to for troubleshooting and questioning - in other words, you are a big deal for the Human Resources Department.
What will you be doing?
- Secures that every request is being logged and maintained into a case management tool to track volumes, Service Level Agreements (SLA’s)
- Works per guidelines and instructions to meet set SLAs and quality targets.
- Maintain reminders and notifications to the Center of Expertise Unit HR, Employees or Managers as specified in the working instructions - strong follow-up practice is important.
- Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation.
- Executes quality checks at various stages of the process keeps the quality statistics reporting up to date - you’re helping everything stay streamlined for a more efficient work flow.
- Other projects/tasks as allocated by Process Manager/Team Leader, such as supporting local administration and maintaining employee files and information, as well as participation in team meetings, process analysis and improvement actions.
- Process scope includes following HR processes areas: master data and reporting, recruitment, onboarding, talent management, reward and recognition, learning and development.
Are you the one?
- Excellent in communication.
- Education Associates Degree; preferably in Human Resources or Business Administration Experience.
- Excellent verbal and written communication skills, including active listening to input of others and summarizing information to ensure they have been understood.
- Exposure and knowledge in various HR processes for the following areas of expertise is an advantage: master data and reporting, recruitment, talent management, reward and recognition, learning and development. Previous work experience within HR administration activities in general will serve to be beneficial.
- Understanding labor and social law requirements is an asset.
- Genuine interest to grow and develop further in HR Excellent computer proficiency (e.g. MS Office - Word, Excel and Outlook) and HRIS (Workday experience a plus) - being tech-savvy is a major plus in this role.
- Experience in working in a shared service center or call center is an advantage.
- Must be able to work in a fast paced (but fun) environment. Maintaining a positive attitude and provide exemplary customer service is essential - a positive experience for the customer results in a positive experience for all
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, BUT ALSO be able to work in a team - we all have each other’s backs.
- Empathy and a true service mindset to ensure a great employee experience for service delivery.
What do we offer?
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment within Shared Services team and KONE Front Line. The best part is all leaders are great and open-minded.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we
-
Agent, HR Services Asia Pacific
2 weeks ago
Petaling Jaya, Malaysia Kone Full timeDid you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support the business performance excellence, KONE...
-
People and Communications Services Agent
7 months ago
Petaling Jaya, Malaysia Kone Full timeDid you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...
-
People and Communications Services Agent
7 months ago
Petaling Jaya, Malaysia Kone Full timeDid you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life. Why this role? In KONE to support business performance excellence, KONE...
-
Guest Service Agent
8 months ago
Petaling Jaya, Malaysia Hilton Full timeGuest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...
-
Project Associate HR Services
7 days ago
Petaling Jaya, Malaysia DHL Asia Pacific Shared Services Sdn Bhd Full time'¢ To partner with HR Business Partners to ensure effective communication on HR/Payroll projects related issues. Provide expert and consultative advice to Business Partner on transitioning of new tasks and thereafter, process improvement '¢ To manage the multiple HR/Payroll projects task/deliverables professionally and support the BPO/PM manager in the...
-
HR Payroll Administration Manager
7 days ago
Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time**Position: HR Payroll Administration Manager.** - **Salary: RM 8000-9000.**: - **Location: Petaling Jaya (5-day week), Selangor.** **The job** Reporting to and work closely with the senior HR Manager of the Group, this role encompasses all employee levels within the organization. As the Manager, your main job duty will be managing payroll activities...
-
HR Payroll Administration Manager
1 day ago
Petaling Jaya, Malaysia Chrisjac Recruitment Services Full time**Position: HR Payroll Administration Manager.** - **Salary: RM 8000-9000.**: - **Location: Kelana Jaya (5-day week),Petaling Jaya, Selangor.** **The job** Reporting to and work closely with the senior HR Manager of the Group, this role encompasses all employee levels within the organization. As the Manager, your main job duty will be managing payroll...
-
HR Manager
7 months ago
Subang Jaya, Malaysia Talent Houz Consulting & Services Full time**Position Title : Assistant HR & Admin Manager** **Industry :Packaging Manufacturing** **Location: Shah Alam,Kota Kemuning** **Salary Range: Up to RM7000** **Responsibilities**: - Manage the full spectrum of the Human Resources and Admin department, including but not limited to Recruitment, Compensation & Benefit, Training&Development, Employee...
-
Customer Service Agent
7 months ago
Petaling Jaya, Malaysia Optimum Infosolutions (M) Sdn Bhd Full time**Role: Customer Support-** **Customer Experience Agent** **Role Type: Initial 12 months and Extendable Contract** **Job Location**:First Avenue, Petaling Jaya, Selangor** **Job Description (JD)** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication channels including...
-
HR Admin Executive
1 day ago
Petaling Jaya, Malaysia Ditrolic - MY Full timePetaling Jaya **Reports To**: HR & Admin Assistant Manager / Manager **Department**: HR Admin Department **Responsibilities** **Admin Job Scope** - In-charge for front desk / reception job function. - In-charge for building and office maintenance, including cleanliness, office equipment, office supplies for stationery & refreshment, sanitization, access...
-
HR Intern
7 months ago
Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full timeWe ensure you grow your learning in your career path. Responsible: - Assist in recruitment and documentations. - Assist Recruitment Consultant in day-to-day operations - Good in time management & responsible Benefit: - Opportunities to learn HR process including staffing & payroll - Opportunity to join us as Recruitment Consultant Requirement: -...
-
Manager - HR Business Partner
6 days ago
Petaling Jaya, Malaysia DHL Full time**Overall Role Purpose** The HR Business Partner is responsible in partnering with management and providing consultation in the areas of Employee and Industrial Relations, Organizational Design, Employee Development, Performance Management, Compensation, Recruitment, Talent and Succession Planning, as well as a number of other HR related processes and...
-
HR Assistant Manager
7 months ago
Subang Jaya, Malaysia Talent Houz Consulting & Services Full time**Position Title : Assistant HR & Admin Manager** **Industry :Packaging Manufacturing** **Location: Shah Alam,Kota Kemuning** **Salary Range: Up to RM8000** **Responsibilities**: - Manage the full spectrum of the Human Resources and Admin department, including but not limited to Recruitment, Compensation & Benefit, Training&Development, Employee...
-
HR Administrator
2 weeks ago
Petaling Jaya, Malaysia Seed Services Plt Full time**Requirements**: - Diploma / Degree in HR Management - At least 1 year related working experience in related field - Experience in monthly payroll processing - Good organizational and interpersonal skills - Excellent verbal and written communication skills in English **Responsibilities**: - Administer day to day efficient operation of the human...
-
HR Executive
1 day ago
Petaling Jaya, Malaysia Talent Houz Full timeIndustry **Motor Vehicle Distributor/Retail** Location **Petaling Jaya** **Responsibilities**: **Payroll** - Collate and consolidate employee pay items for e.g. incentive/commission, overtime claims, expenses claims, etc for processing - Validate that all submissions are complete, accurate and compliant to policies, procedures, rules and regulations. -...
-
HR Shared Services Specialist
7 months ago
Petaling Jaya, Malaysia DXC Technology Full time**Responsibilities** - The Specialist will Provide HR & Payroll transaction processing support to Clients as part of a world-class, high-performance shared service organization - Provide quality HR processing support to the Client by attending to and processing customer requests as assigned accurately and in a timely manner, resolving issues and inquiries,...
-
(Mandarin) HR Executive/generalist @ Us-based
7 months ago
Petaling Jaya, Malaysia Staffing Services Full time**Talent Acquisition**: - Coordinate with hiring managers to understand their staffing needs and provide timely updates on recruitment progress. - Assist to conduct orientation sessions for new hires to ensure their smooth onboarding. **Employee Engagement & Relations** - Support initiatives to promote employee engagement and satisfaction within the...
-
Intern for HR
7 months ago
Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full timeResponsible: - Assist in preparing documentations. - Assist in preparing payment voucher / invoice. - Data entry. - Answering phone calls. - Good in time management & responsible Benefit: - Opportunities to learn Admin & HR process. - Opportunity to join us as Permanent. Requirement: - Diploma/Bachelor's degree in Business Adminstrative/ Human Resource...
-
Intern for HR
7 months ago
Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full timeResponsible: - Assist in preparing & checking documentations. - Assist in preparing payment voucher / invoice. - Data entry. - Preparing payslips for staffs. - Good in time management & responsible Benefit: - Opportunities to learn HR process. - Opportunity to join us as Permanent. Requirement: - Diploma/Bachelor's degree in Business Adminstrative/...
-
Internship for HR
7 months ago
Subang Jaya, Malaysia Lifework HR Services Sdn Bhd Full timeWe ensure you grow your learning in your career path. Responsible: - Assist in preparing documentations. - Assist in preparing payment voucher / invoice. - Data entry. - Answering phone calls. - Good in time management & responsible Benefit: - Opportunities to learn Admin & HR process. - Opportunity to join us as Permanent. Requirement: -...