Store Manager
6 months ago
Position
Founded in 1884, Bulgari’s name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.
Part of LVMH Group, Bulgari offers a multitude of positions and activities around the world. Endless possibilities and dynamic career opportunities are available for both experienced professionals and recent graduates. At Bulgari, you are encouraged to demonstrate your potential by pursuing the career direction that suits your natural talents.
BVLGARI is looking for an energetic and highly driven **Store Manager** to join our dynamic team here in Malaysia.
Job responsibilities
In this role, you will be responsible for the excellent management of the Bulgari store through the achievement of the sales objectives building, coaching and maintaining a highly motivated sales team as well as delivering exceptional service to the customers. Your duties will include:
- Manage the store in order to achieve sales objectives and store and service KPI’s and budget planning process and ensure action plan to achieve sales target
- Manage all retail operations and procedures and compliance
- Work with Regional Marketing & Comm to ensure the overall marketing & communication strategy is aligned to store needs
- New client development - work closely with Marketing dept to develop various aspects of acquiring new clients e.g. advertising, PR, events, referrals from current clients, third-parties collaborations, product launches, etc.
- Constantly nurture relationships with clients, in store and outside the store implementing client database activities, as per marketing guidelines.
- Establish good working relationship with Landlord and kept updated about Mall activities
- Concur to the definition of action plans related to the mystery shopping results and ensure their implementation.
- Constantly coach sales team on extraordinary service, selling skills and attitude to deliver an unique and memorable shopping experience.
- Address client concerns/disputes/complains assuring that he client satisfaction is restored.
- Supervise After Sales service request providing excellent service to the customers.
Profile
- At least of 6-8 years of Store/Retail Operations, experience is required, with at least 3 years in relevant role.
- Hand-on retail operations background
- Experience in leading a team, at least 5 years in people leadership capacity
- Sales driven and possess business acumen and strategic in retail approach
- Understand luxury industry with strong client networking
- Leadership and people driven
- Strong communication skills
Additional information
Bulgari is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs.
- JOB NUMBER***
**BULG08355**:
- COUNTRY / REGION***
**Malaysia**:
- CITY***
**Kuala Lumpur**:
- CONTRACT TYPE***
**Permanent**:
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