Ikea Batu Kawan
1 month ago
**Job ID**: REF4951T
**Date posted**: 04/03/2024
**Company description**
IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Malaysia is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Malaysia creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Handel Sdn. Bhd. owns and operates four omnichannel stores in Malaysia, including IKEA Damansara, IKEA Cheras, IKEA Tebrau and IKEA Batu Kawan. To learn more, visit IKEA.my
**Job description**
**About the job**
- To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
- Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
- Ensure that customers’ issues are handled efficiently and with empathy.
- Actively working towards fulfilling the four tasks of the store.
**Your assignment**
**Financial**
- I know our check-out action plan and support the goals and targets given to me by my manager, which ensures the delivery of our action plan.
- I know our daily and weekly service targets and this drives me to improve our service delivery.
- I have an overview of the store and customer relations action plans and understand how our action plan supports this.
- I understand the impact of my actions on the financial results of my area and know which results I have influence over and how to balance this with the needs of my customers.
- I follow cash handling procedures to ensure the security of money handling.
- I look for more effective ways of working to reduce costs.
**Customer**
- My priority is to ensure my check-out is effectively equipped at all times throughout the day and I am ready and available to help customers when needed.
- I have the knowledge, confidence, and desire to make customer payment easy.
- I know my levels of authorisation to solve payment problems when they occur and recognise when I need to escalate an issue to someone with higher authorisation. I pass on the relevant information for them to deal effectively and efficiently with the customer.
- I offer solutions to frequently asked questions. This helps to make a better future shopping experience for everyone.
- I use the till to accurately register products and register payment from customers according to given routines.
- I ensure our store is a safe and secure environment at all times for visitors and colleagues.
**People**
- I am available to help and support colleagues when needed.
- I work together with other functions to improve the shopping experience for our customers in order to generate more sales.
- I value other colleagues’ ways of working and I learn from those who work differently to me.
- I pass on my knowledge to colleagues and encourage them to do the same.
- I keep my colleagues informed so that they can perform their roles effectively.
- I am responsible for my own development and look to my manager to support me in improving my competence.
**Qualification**
- Possess cheerful, pleasant personality with a positive mindset.
- Having customer service minded, sales driven and feel motivated in working in a vibrant retail environment.
- Physically fit with hands-on approach.
- Meticulous with an eye for details and follow-up skill.
- Strong team player and able to work in a fast-paced working environment.
- Comfortable to handle basic food preparation.
- Able to work on rotating shifts and support retail operations during peak periods on public holidays weekends.
**More Information**
**_ Important Note:_**
**_ Read more about_**
IKEA Vision and Story
**Working with us has its rewards**
Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**
Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.
**Flexi benefits**
We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.
**Maternity and paternity leave**
We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.
**Gifts**
We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/
**Work environment**
As home
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