Frontdesk

Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for customers and event attendees, like meeting hall reservation
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- Work experience as a Hotel Front Desk Assistant, Receptionist or similar role
- Experience with hotel reservations software, like Ezee System
- Customer service attitude
- MUST CAN COMMUNICATE AND UNDERSTAND ENGLISH.
- Fresh graduates are encouraged to apply

Kindly send resume to : 016-5233847 Qistina HR

**Salary**: RM1,500.00 - RM1,700.00 per month

Schedule:

- Afternoon shift
- Day shift
- Night shift

Supplemental pay types:

- Overtime pay