Service Concierge

**This role required to based in Singapore, Leng Kee showroom**

**Who We Are**

At **Inchcape Singapore**, we operate a multi-brand vertically integrated business model, distributing and retailing world leading marques. We pride ourselves on the amazing team, products and services that we have built and represent. The driver behind our growth and reliable brand is **OUR PEOPLE.**

**Responsibilities**:

- Attend to customers who walked into the showroom in a timely and professional manner
- Connect customers to the relevant service consultant and manage their requests pertaining to modification, repair and maintenance jobs
- Partner with service consultant to provide timely and accurate updates to customers on the status of their vehicles, including the delivery or pick-up details of their vehicles
- Coordinate services such as shuttle service, courtesy car & taxis for customer while their car is being service
- Prepare and handle paperwork related to customer vehicles, including service orders, repair orders & warranties
- Promote our services or products to customers as and when required
- Assist customer in rescheduling of visits and/or booking of appointments for the relevant services
- Address complaints and feedbacks from customers in a timely and effective manner
- Handle all documentation pertaining to costing, repair quotation and vehicle history files
- Determine if technical solution can be resolved over the phone; escalate immediately to Foreman/Service Manager to provide immediate attention
- Assist in making arrangement of test drive
- Prepare no-show report and coordinate the Lexus breakfast ordering
- Perform any other ad-hoc duties assigned

**Job Requirements**
- Preferably with at least NITEC in Service Skills or relevant discipline
- With at least 2 years of relevant experience in both customer service & administrative work, preferably in the automotive industry
- Proficient in MS Office Tools (e.g. Excel, Word, Power-Point)
- Strong customer service, interpersonal, communication skills, problem-solving and administrative skills
- Customer-Oriented, meticulous & organized
- Passionate about serving customers and comfortable with administrative work
- Team player and able to work independently

**Salary**: RM7,000.00 - RM9,000.00 per month

Schedule:

- Weekend jobs

Application Question(s):

- Are you fine with Alternate Saturday work shift?

**Experience**:

- relevant: 1 year (preferred)