Fraud Analyst

2 weeks ago


Kuala Lumpur, Malaysia OCBC Bank Full time

**Fraud Analyst - National Scam Response Unit** **-** **(**240000LE**)**

This role works closely in an operations with the National Scam Response Centre [“NSRC"] in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for scaM/Fraudulent activities.
- Coordinate with National Scam Response Centre [“NSRC”] to assist in verifying the account and transactions, tracking and recovering funds lost by our customers.
- Ensure that instructions to act on accounts and provision of banking information are supported by police orders and/or guidance by NSRC.
- Ensure proper daily operations in accordance with NSRC operational arrangement.
- Review the escalations received from respective business units and update a Fraud Database for trend analysis and reporting. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends.
- Enhance market intelligence network by maintaining a working relationship with all industry members and law-enforcements to keep abreast of fraud management developments, threats and trends.
- To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns.

**Qualifications**
- University Degree or equivalent preferred.
- 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
- Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
- Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
- Have knowledge of the financial services industry, specifically in consumer and corporate banking.
- Presents self in a confident and professional manner.
- Independent, resourceful and enthusiastic with a high sense of integrity.
- Good interpersonal skills.
- Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
- Strong team player.
- Highly adaptable in an ever-evolving digital environment.
- Systematic approach with good organization and planning skills.
- Excellent written and communication skills with the ability to communicate at all levels.
- Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.
- **Willing to work on shift rotations which includes Weekends & Public Holidays**

**Primary Location**: Malaysia-Kuala Lumpur-Kuala Lumpur

**Job**: Fraud Investigation

**Organization**: MAL COM - Anti-Fraud

**Schedule**: Permanent

**Job Posting**: 06-May-2024, 12:58:35 AM


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