Reservation Assistant

3 weeks ago


Melaka, Malaysia HATTEN HOTEL (MELAKA) SDN BHD Full time

Ensure that the reservation department is operating smoothly in accordance to hotel requirements. - Ensure all reservation taken is in order and updated in the system according to hotel regulation. - Check that all correspondence, fax, telex and cables are replied as soon as possible (24 hours). - Keep and update all tariff information according to letters sent to corporate clients and travel agents. - Be aware of all promotions and packages room rates, types of rooms the hotel has for sales. - Be aware of the food promotion and the location of the hotel. - Maintain and update current guest history data as and when necessary. - Keep inventory of office stationery and requisite whenever necessary - Attend Front Office daily briefing and front Office Communication monthly meeting - Note down on reservation form all special request (ie. VIP, preferential of rooms, bed type, view, extra bed/baby cot, complimentary amenities etc) - Be polite and courteous at all times when on the phone and when meeting guest - Maintain a proper filing system for all reservation correspondence according to arrival dates for easy access when the need arises. - Report to Reservation Manager / Assistant Reservation Manager of any complaints received. - Ensure that all correspondence, fax, telex received are time stamp - Maintain cleanliness and orderliness in the reservation work area. - Attend Front Office monthly communication meeting. - Responsible to carry out any duties as may be assigned by the Reservation Manager, Front Office Manager or the Asst Front Office Manager from time to time.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



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