Immediate Hiring customer Service Executive
4 weeks ago
Job description
Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019.
We are expanding our Customer Service team and hiring Immediately.
We are currently looking to customer service agents for our International project based in our KL branch. This is a fantastic opportunity to be part of a start-up project, and influence the best-practices of the team. If you are fluent in English and Malay, we would love to hear from you
**Responsibilities**:
- Handle customers enquiries (inbound and outbound) and/or complaints within stipulated timeframe through various channels
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for being part of the overall customer experience and journey
- Maintain quality in work ethics and processes
- Be involved with all other tasks as assigned by supervisor
Profile
- Minimum 1 to 3 years of relevant working experience in customer service environment.
- Bilingual - Fluency in English is a must
Abilities
- Customer Service Orientated
- Must be comfortable with high volume of transactions.
- Proven track record for improving process efficiencies and solving problems
- Excellent communication skills in both written and verbal
- Excellent internal personal skills to connect with customer
- Excellent analytical, problem-solving skills and multi-tasking ability
- Able to cope with work pressure.
- Ability to stay calm when customers are stressed or upset.
- Ability to connect with people from all levels of society
- Minimum qualification in Diploma Business Admin/equivalent
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM2,600.00 per month
**Benefits**:
- Maternity leave
Schedule:
- Afternoon shift
- Early shift
- Evening shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- English (preferred)
-
Account Executive
4 weeks ago
Kuala Lumpur, Malaysia Cxl executive Full time**Account Executives - Immediate Hiring**: - Work Location: Jalan Tun Razak - nearby MRT Tun Razak Exchange/ TRX - Working Hours: 8.45 am - 5.45 pm (Must willing to stayback with OT provided; Depends on the workload) - Working days: Monday - Friday - Salary Range: RM 2,300 - RM 2,500 - Intake Date : August 2023 **Requirements**: - Preferable1 years...
-
Banking Executive
7 days ago
Kuala Lumpur, Malaysia Cxl executive Full time**Banking Executive - Immediate Hiring** - Work Location: Jalan Tun Razak - nearby MRT Tun Razak Exchange/ TRX - Working Hours: 8.45 am - 5.45 pm (Must willing to stayback with OT provided; Depends on the workload) - Working days: Monday - Friday - Salary Range: RM 2,300 - RM 2,500 - Intake Date : September 2023 **Requirements**: - Fresh graduate are...
-
Compliance Executive
4 weeks ago
Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time**Compliance Executive (Banking) - Immediate Hiring** - Work Location: Jalan Sultan Ismail - nearby LRT Dang Wangi/ monorel bukit nanas - Working Hours: 8.45 am - 5.45 pm (Must willing to stayback with OT provided; Depends on the workload) - Working days: Monday - Friday - Salary Range: RM 3,000 - RM 3,500 - Intake Date : November 2023 **Requirements**: -...
-
Collection Officer
4 weeks ago
Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time**Position**: E-Commerce Collection Officer **Location**: Mid Valley (KL Eco City) **Basic Salary **:RM 2,400 - RM2,500 + Incentive + OT **Intake **:Immediate Hiring - March 2024 (No notice required) **Working Days & Hours**:Monday - Friday / 9.30am - 6.30pm (Required to work on Weekend/PH if required) **Requirement**: - Must possess at least SPM, Diploma...
-
Customer Service Executive
5 days ago
Kuala Lumpur, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time**Job Highlights**: - Opportunity with an international BPO company - Rotational shift schedule - Accessible by public transports **Job Descriptions**: - Provide accurate and timely responses to general queries, ensuring customer satisfaction by resolving issues effectively. - Collaborate within a team to meet key performance indicators (KPIs) and service...
-
Customer Service Agent
6 days ago
Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time**Position **:Customer Service Executive **Location **:Jalan Chan Sow Lin **Salary**: RM2,300 + Shift Allowance + Parking Allowance + KPI Allowance **Working Hours**: Monday - Sunday / 24hours rotational / 2 days off **Contract**: 12 months (Renewable based performance) **Intake**: Immediate hiring - July2023 - Monitor and respond to the alarm signals within...
-
Banking Executive
6 days ago
Kuala Lumpur, Malaysia CXL Executive Full time**Banking Executive (Trustees Department) - Immediate Hiring** **Work Location**: Jalan Tun Razak - nearby MRT Tun Razak Exchange/ TRX **Working Hours**: 8.45 am - 5.45 pm (Must willing to stayback with OT provided; Depends on the workload) **Working days**: Monday - Friday **Salary Range**: RM 2,300 - RM 2,500 **Intake Date** : Middle June...
-
Customer Service Inbound
4 weeks ago
Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time**Position**: Customer Service Inbound (Immediate Hiring) **Intake Date : 29** **March 2024** **Working Location**: Bangsar, Kuala Lumpur **Working Days **:Monday - Sunday (2days off - rotate) **Working Hours**: 8.00am - 5.30pm/ 12.30pm - 10.00pm **Basic Salary : RM2,500** **JOB DESCRIPTIONS**: - To attend / answer incoming calls from customer, identify...
-
Technical Support Officer
3 days ago
Kuala Lumpur, Malaysia Cxl executive Full time**Job Details**: - Working Days : 5 days / 2 off days - Working hours : 24 hours rotational shift (3 shifts) - Location : Jalan Pantai Baharu, Kuala Lumpur - Salary : Min RM 2000 + OT + Shift Allowance & Phone Allowance - Contract : 12 months (renewable) - Monitor, Execute and Implement first level support for the network and service restoration through...
-
(Immediate Hiring) Customer Service Executive
4 weeks ago
Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time**JOB SCOPE**: - Assist and resolve customers' inquiries with general concerns related to online shopping platform & e-commerce platform - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SL **REQUIREMENTS**: - Minimum 1 year of Customer Service experience is a...
-
Executive - Customer Service (Immediate Hiring)
4 weeks ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB SCOPE**: - Assist and resolve customers' inquiries with general concerns related to online shopping platform & e-commerce platform - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA - Consistently meeting individual and team KPIS and...
-
Customer Care Executive
4 weeks ago
Kuala Lumpur, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time_**Singapore Bank in Malaysia looking for Customer Care Executive**_ - Support Singapore customers - Ensures highest standard of service delivery on personalised phone services to our customers. - Responsible for answering incoming calls from clients and assisting them with their questions about the bank's products and services. - Determine the needs of the...
-
Temporary Officer
4 weeks ago
Kuala Lumpur, Malaysia CXL Executive Sdn Bhd Full time**Temporary Officer (HR Dept) - Immediate Hiring** - Work Location: Jalan Sultan Ismail - nearby LRT Dang Wangi/ monorel bukit nanas - Working Hours: 8.45 am - 5.45 pm (Must willing to stayback with OT provided; Depends on the workload) - Working days: Monday - Friday - Salary Range: RM 3,000 - RM 3,300 - Intake Date : March 2024 **Requirements**: - Have...
-
Corporate Writer
6 days ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Position : Corporate Communication Writer (Immediate Hiring )** **Tenure : 1 year contract** **Working Location : KL** **Working Hour: Standard** **Salary : RM 5500 - RM6000** **Responsibilities**: - Distill complex ideas into engaging long - and short-form content. - Craft imaginative narratives to highlight notable employees and successful deals. -...
-
Service Crew
6 days ago
Kuala Lumpur, Malaysia BERJAYA PARIS BAGUETTE SDN BHD Full time**Job Summary: - Operations** The Service Crew is responsible for taking customers’ orders, answering questions, and making recommendations on menu items, preparation and serving food/beverages to customers, and performing cashiering duties. **Job Responsibilities: - Operations** - Welcome customer in a warm and friendly manner. - To provide excellent...
-
Insurance Claims Advisor
4 weeks ago
Kuala Lumpur, Malaysia EPS Ventures Sdn Bhd Full time**Position : Insurance Claim Advisor** **Tenure : 1 year contract ( Immediate Hiring)** **Working Hour : Standard** **Working location : Jalan Duta** **Salary : RM 6500 - RM 7000** **Job Responsibilities**: - Receive, validate, and manage new claims. - Review and approve claims within authority limits, preparing files for presentation to capacity...
-
Customer Service Executive
2 weeks ago
Kuala Lumpur, Malaysia AAA Greencell International Sdn Bhd Full timeHeadquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food...
-
Customer Service
4 weeks ago
Kuala Lumpur, Malaysia Glob Pro BrainHunters Sdn Bhd Full time**Company Profile**: Multinational banking corporation headquartered in Singapore, with branches mostly found in most Southeast Asia and East Asia countries. It is one of the three "big local banks" in the country **Job Summary**: Currently we are looking for Customer Service Executive to join our team that will on-site based at Kuala Lumpur. Fresh...
-
Customer Success Specialist
7 days ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Customer Service Admin Executive
4 weeks ago
Kuala Lumpur, Malaysia Dytan Health On-Line Full time**Responsibilities** - Make sure that all Medical, APS & QS medical reports are completed and QC before sending to insurance company. - Handle inbound and outbound calls. - Coordinating workflow and ensuring all customer support functions are completed within the service turnaround time. - Assist in overall administrative duties. **Requirements**: -...