Duty Manager

3 weeks ago


George Town, Malaysia Lifework HR Services Sdn Bhd Full time

The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.
- Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service
- Ensure correct communication between Front Office and other internal departments
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Assist Front Office management in the training and development of the team
- Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization.
- Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department.
- Organize effectively and efficiently the Front Office operations according to policies and procedures

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift


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