Sales Manager

2 weeks ago


Melaka, Malaysia Marriott International, Inc Full time

**Additional Information** Sales Manager based in Johor Office

**Job Number** 23117239

**Job Category** Sales & Marketing

**Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Identifies new group/catering business to achieve personal and property revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

**Conducting Daily Sales Activities**
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

**Providing Exceptional Customer Service**
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre
- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

**Building Successful Relationships**
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.

**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
- Marriott International is an equal opportunity employer. We be


  • Sales Manager

    1 month ago


    Melaka, Malaysia JONKER CASING HAUS Full time

    Job Description : - Directing and coordinating all sales activities - Preparing sales budgets and projections - Tracking and analyzing sales statistics - Managing stock levels and restocking - Handling inventory management Requirements : - At least 2 years sales experience - Experience in planning and implementing sales strategies - Ability to lead a sales...

  • Sales Manager

    1 month ago


    Melaka, Malaysia JONKER CASING HAUS Full time

    Directing and coordinating all sales activities - Preparing sales budgets and projections - Tracking and analyzing sales statistics - Managing stock levels and restocking - Handling inventory management Requirements: - At least 2 years sales experience - Experience in planning and implementing sales strategies - Ability to lead a sales team **Salary**:...

  • Area Manager Sales

    1 month ago


    Melaka, Malaysia Tan Chong Group Full time

    **Responsibilities**: - Sales Activities_ - Responsible for the Southern, Sabah & Sarawak Region motor insurance sales target. (First Year Renewal, Subsequent Year Renewal, EWP, TC GAP, New Market Business, Conquest, Premium target) - Keep abreast with new products and services in the industry - Develop regional strategic sales plan that expands customer...


  • Melaka, Malaysia AP Slensa Sdn Bhd Full time

    **Job Descriptions** - To lead sales and marketing team to achieve company’s sales target (KPI). - Plan and monitor the implementation of marketing and sales activities towards achieving company’s sales targets within approved budget. - To develop sales and marketing strategies and packages and feedback to Regional Head on the effectiveness. - Constantly...


  • Melaka, Malaysia HATTEN PLACE MELAKA Full time

    **DUTIES AND RESPONSIBILITIES** - Achieve monthly budget goals and new business targets. - To be financially aware of the hotel’s objectives and do all possible to accomplish targets. - To ensure hotel occupancy and average rate targets are sustained in line with projections detailed in the Annual Business Plan. - To establish sales targets and highlight...


  • Melaka, Malaysia EDDIE CONSULTANCY SDN BHD Full time

    Aspiring Sales Manager Financial Counselor **Minimum Requirements** - Academic qualification; SPM / STPM or Dip / Degree in any field. - Minimum 1(ONE) year working experience in any field will be an advantage. Fresh graduate is encouraged to apply. - Must have any access to any type of transportation. Self-driving will be an added advantage but not...


  • Melaka, Malaysia Mewah Dairies Sdn Bhd Full time

    This position will need you identify, develop and evaluate potential channels for sales penetration. You may work closely with appointed distributor to build up our company image and product branding in targeted market area. **Requirement** - A good Diploma / Degree in Business, Marketing or equivalent - Minimum 3 years of proven track record in product...

  • Sales Coordinator

    4 weeks ago


    Melaka, Malaysia FARAWIDE SDN. BHD. Full time

    1. Prepare quotation letters, confirmation letters, catering contract and upkeep/trace of group files. 2. Prepare Travel Agent / Tour Operators contracts for Sales Team. 3. Prepare corporate letters for Director of Sales & Marketing or Sales Manager 4. Handle all incoming and outgoing mails 5. Prepares and ensures all Events Orders are distributed to...

  • Sales and Marketing

    7 days ago


    Melaka, Malaysia FARMERS WORLD TRADING Full time

    **About the job** FARMERS WORLD TRADING is looking for a Sales and Marketing Manager to join our team. This is a unique opportunity to be part of a growing company and help develop our sales and marketing strategy. We are looking for someone who is passionate about sales, has great communication skills, and wants to be part of a team. **Duties include but...


  • Melaka, Malaysia Marriott International, Inc Full time

    **Job Number** 23140942 **Job Category** Sales & Marketing **Location** Courtyard by Marriott Melaka, Lorong Haji Bachee, Melaka, Malaysia, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in leading the property’s segmented sales effort (e.g., group, transient,...

  • Sales Marketing

    1 month ago


    Melaka, Malaysia RedRadar International Sdn Bhd Full time

    Position: Marketing & Sales Work Location: Bukit Katil, Melaka **Salary**: RM1,800-RM2,200 Working Days: Monday - Friday (9 am-6 pm) Saturday (9 am - 1pm) - Assisting the sales in achieving their targets by coordinating and following up on sales activities. - Responding to customer inquiries, resolving complaints, and escalating issues as required. -...

  • Sales Executive

    4 weeks ago


    Melaka, Malaysia Nise Marketing Sdn Bhd Full time

    We are looking for individuals in the FMCG sector with a minimum of 2-3 years experience, to aid our company in distributing our products. On-the-job training will be provided. **As a Sales Executive, we rely on you to** Implement all sales action plans related to his/her market areas as outlined in the marketing plan. Disseminate sales-related...

  • Sales Representative

    4 weeks ago


    Melaka, Malaysia BRILLIANT TACKLE SDN BHD Full time

    We are wholesaler in Malaysia distributing fishing equipment and accessories. - This position required to handle KL, Melaka, Negeri Sembilan and Johor customer base - Handling, servicing existing customers, building a strong relationship with customers - Sales Planning & payment collection. - Resolves customer complaints by investigating problems, developing...

  • Operations manager

    1 week ago


    Melaka, Malaysia Coffeebean Full time

    Job summarySenior Operation Manager in the food and beverage industry Requires a minimum of 8 years of relevant experience Must possess strong financial management and customer service skillsJob seniority: mid-to-senior levelResponsibilities• Analyze daily sales performance and develop improvement strategies• Monitor event conversion rates and support...

  • Sales Advisor

    2 days ago


    Melaka, Malaysia Edaran Tan Chong Motor Sdn Bhd Full time

    **Responsibilities**: - Promote and drive sales of new vehicles/car - Participate in road shows, sales activities, and launching events - Manage the daily sales prospecting - Comply with the company’s guidelines and procedures - Provide a consistently high level and memorable customer service - Achieve individual sales target and contribute to the branch...

  • Retail Manager

    1 month ago


    Melaka, Malaysia ABLETECH MARKETING SDN. BHD. Full time

    1. Sales Oriented, to generate sales for selling products to customer 2. To manage customer enquiry. 3. To meet and pitch customer 4. To explain the unique selling point 5. To provide after sales service. 6. To manage and train the subordinate in store. 7. To complete the task/responsibilities given by the superior. 8. To conduct analyst to achieve target....

  • Sales Representative

    1 month ago


    Melaka, Malaysia CHT Deluxe Sdn Bhd Full time

    Selling products and services using solid arguments to prospective customers (we're cleaning products & services company) - Performing cost-benefit analyses of existing and potential customers - Maintaining positive business relationships to ensure future sales - Present, promote and sell products/services using solid arguments to existing and prospective...

  • Sales Admin

    4 weeks ago


    Melaka, Malaysia Rainbow Distribution Sdn. Bhd. Full time

    **Medical + Dental Benefits**: - **Positive work culture**: - **Career growth**: - **Yearly performance review** Job Scope: - Key link between sales, finance and operations team - Perform coordination work and report on job assignments on daily basis - Assistance to help sales team key SO and provide Proforma invoices (PI) - Submission of SO in system...


  • Melaka, Malaysia RedRadar International Sdn Bhd Full time

    Working Days: Monday - Friday (9 am-6 pm) Saturday (9 am - 1pm) - Assisting the sales in achieving their targets by coordinating and following up on sales activities. - Responding to customer inquiries, resolving complaints, and escalating issues as required. - Managing customer accounts and maintaining up-to-date customer records and databases. - Providing...

  • Account Manager

    1 month ago


    Melaka, Malaysia Ingersoll-Rand Co Sdn Bhd Full time

    Job Summary The Account Manager will be based in Melaka and is accountable to generate profitable sales revenue and increase operating income by broadening sales coverage, establishing new accounts, and providing total solutions for compressed air to customers for southern region. **Responsibilities**: - Achieve sales target set for area of...