Account Manager

2 weeks ago


Kuala Lumpur, Malaysia Misarma Supply Sdn Bhd Full time

**The Role**:
We are seeking a dynamic and results-oriented Account Manager to join our team and become a trusted advisor to our clients. The incumbent will play a pivotal role in fostering long-term, mutually beneficial partnerships by proactively managing client relationships, exceeding expectations, and driving profitable growth. You will leverage your strong communication, relationship-building, and analytical skills to understand client needs, deliver tailored solutions, and ensure their success with our products and services.
- Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities.
- Serve as main point of contact in all matters related to client concerns and needs.
- Building strong relationships with the existing portfolio of clients to achieve long term partnership.
- Stay on top of accounts, making sure they receive services that meet their needs, at the same time within budget.
- Understand client needs, business objectives and challenges to provide tailored solutions.
- Identifying and mapping business strengths and customer needs and highlighting the company’s strengths and competitive advantages.
- Generate new business opportunities by meeting potential clients to understand their needs and providing relevant solutions.
- Having in-depth knowledge of business products and value propositions.
- Work with sales and other internal teams to ensure KPIs and client needs are being met.
- Provide market feedback to the company regarding competitive offerings and prospect needs.
- Evaluate operational issues to determine competitiveness and current with the latest trends in the industry.
- Monitor client satisfaction and address any issues or concerns promptly.
- Communicate client feedback and insights internally to drive improvement and service enhancements.
- Generate sales reports and forecasts for management review.
- Maintain accurate client records, keeping track of client information updates.

**Qualification and Skills**:

- Bachelor Degree in Business, Marketing or related field.
- Proven experience in account management, client relations or sales.
- Excellent communication and interpersonal skills.
- Strong negotiation and presentation abilities.
- Customer focused with deep understanding of client needs.
- Analytical and problem-solving skills.
- Ability to manage multiple client accounts simultaneously.
- Result oriented and self-motivated.
- Proficiency in CRM software and Microsoft Office.
- Good team work.
- Adaptability to changing client needs and market trends.
- Good English language proficiency in both spoken and written.

**Salary**: RM5,000.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Holidays
- Monday to Friday

Supplemental pay types:

- Overtime pay


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