Service Advisor
2 weeks ago
**Full job description**
The Service advisor will interact with customers about necessary service for routine maintenance, help identify mechanical problems by questioning the customer or doing a visual inspection or road test. The Service Advisor will discuss with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs. When work is completed on vehicles the Service Advisor will create repair orders showing time, cost, labor and write a brief description of the problem on the repair order then explain the work performed and the charges to the customer. Service Advisors will also handle customer complaints.
**Job Duties Include**:
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner and obtains vehicle information.
- Writes up customer’s vehicle problems accurately and clearly on repair order.
- Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
- Refers to service history, inspect vehicle, and recommends additional needed service.
- Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
- Provides a complete and accurate written cost estimate for labor and parts.
- Establishes “promised time”. Checks with dispatcher if necessary.
- Obtains customer’s signature on repair order; provides customer with a copy.
- Establishes customer’s method of payment. Obtains credit approval if necessary.
- Notifies dispatcher of incoming work.
- Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed..
- Implements and maintains a service marketing program.
- Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
- Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
- Keeps service department forms, menus and pricing guides up-to-date.
- Explains completed work and all charges to customers.
- Implements a quality control process to eliminate comebacks.
- Maintains high customer satisfaction standards.
- Handles telephone inquiries regarding appointments and work in process.
- Inspects all vehicles for body work, informs customer in work is needed, and provides an estimate for body work.
- Supervises all cleaning and prepping of new and used vehicles.
- Maintains a professional appearance.
- Keeps work area clean.
- Other duties as assigned.
**Salary**: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Vision insurance
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Commission pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
-
People Services Advisor
4 weeks ago
Kuala Lumpur, Malaysia Dentsu Aegis Network Full timeThe purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets in SEA and Greater China. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect,...
-
People Services Advisor
4 days ago
Kuala Lumpur, Malaysia Dentsu Aegis Network Full timeThe purpose of this role is to deliver transactional and specialist HR services. The Advisor is a customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating...
-
Service Advisor Proton
2 hours ago
Kuala Terengganu, Malaysia RAMACO MOTOR SDN BHD Full timeGreetings customers - Schedules service appointments - Advice customer about necessary service for routine maintenance. - Issuing Repair Order and recommend appropriate solutions - Enter itemized estimated cost on service order and explain estimated cost to customer to gain their understanding of all services provided. - Provides a complete and accurate...
-
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Service Advisor
4 weeks ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Any Other **Timings**:Rotational Shifts (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Customer Service Customer service advisor gaming **Key Responsibilities**: Ensure service delivery meets contractual Key Performance Indicators (KPIs). Understand customer requirements, utilize...
-
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Partner Advisor
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full timeDo you have Partner Advisor experience, and are you seeking a new opportunity in Malaysia? Cognizant is seeking a flexible, full-time Partner Advisor and the role comes with an attractive salary and benefits package.As a Partner Advisor, you will be responsible for product/service sales and upsell (inbound, outbound). You will also execute daily outbound...
-
Client Advisor
4 weeks ago
Kuala Lumpur, Malaysia Louis Vuitton Full timePOSTE As a **Client Advisor** in one of our stores, your role is to convey the Brand's values, history, ambitions, commitment to quality and creativity. Your mission is to ensure that clients receive a unique and personalised experience through your passion for our products, knowledge of our collections, your hospitality, sense of service and listening...
-
Client Advisor
4 weeks ago
Kuala Lumpur, Malaysia Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Employee Services Advisor
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Cognizant Technology Solutions Full timeRole briefThe Employee Services Advisor role supports with managing employee queries and data administration in English and Japanese language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D administration for client employees. Develops a strong understanding of...
-
Client Relationship Management Advisor
4 weeks ago
Kuala Lumpur, Malaysia Radius Payment Solutions Full timeJob Advert **Client Relationship Management Advisor** Located at strategic location, Mid Valley City, Kuala Lumpur! Radius Business Solution (M) Sdn Bhd, Suite 7.05 Level 7, The Gardens North Tower, Mid Valley City, 59200, Kuala Lumpur, Malaysia Due to continued expansion and growth, we are looking to recruit a **Client Relationship Management Advisor**...
-
Hiring Advisor Customer Service
3 days ago
Kuala Lumpur, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full timeWe are Hiring Native Japanese **Position**: Advisor I, Customer Service ( native Japanese ) **Working Location**: Prima 1, Block3507, Jalan Teknokrat 5, 63000 Cyberjaya, Selangor, Malaysia. **Working Hours**: 24*7 (9 Hours Including one hour Break) **Working Days**: Monday to Sunday (5 days in week with rotational Week off!!) **Salary : Basic**:...
-
Client Servicing Executive
4 weeks ago
Kuala Lumpur, Malaysia Capital Platforms (M) Pte Ltd Full time**Objectives of Capital Platforms** Provide investment platform providing access to Mutual Funds for Independent Financial Advisors and other Financial Institutions. The objectives of Capital Platforms are: - Present a bespoke platform and service to Financial Advisors. - Provide an open architecture product offering to Financial Advisors. - Supply...
-
Service Advisor @ Jaecoo
3 days ago
Kuala Lumpur, Malaysia BK Autoworld Sdn BHd Full timeService advisor, you will be responsible for ensuring customer satisfaction by providing excellent service and assistance with vehicle maintenance and repair needs. You will act as the primary point of contact for customers, interpreting their concerns and requests, and coordinating with the service department to deliver timely and effective...
-
Managing Consultant, Advisors
4 weeks ago
Kuala Lumpur, Malaysia Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Client Advisor
4 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Burberry Limited Full timeINTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...
-
Client Advisor
4 weeks ago
Kuala Lumpur, Malaysia Burberry Limited Full timeINTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to...
-
Professional Islamic Financial Advisors
4 weeks ago
Kuala Lumpur, Malaysia D LUX ARCHETYPE Full timeJob Title: Junior Financial Advisor Location: Kuala Lumpur / Selangor Company: D LUX ARCHETYPE About Us: D LUX ARCHETYPE is a leading financial advisory firm dedicated to providing personalized wealth management solutions to our clients. With a focus on integrity, expertise, and innovation, we strive to empower individuals and families to achieve their...
-
Financial Advisor
6 days ago
Kuala Lumpur, Malaysia Wealth Vantage Advisory Sdn. Bhd. Full time**Job Descriptions**: 1. License Maintenance: - Responsible for ensuring the fulfillment of every license requirement as per stated by the regulator/issuer. - Participate in event or training to keep abreast of industrial trends or practice and maintain license requirement (event that provide CPE or CPD points) 2. Prospecting and Branding: - Planning and...
-
Client Advisor
4 weeks ago
Kuala Lumpur, Malaysia JP Caliber Full time**JOB TITLE Client Advisor** **JOB MISSION** ▪ Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients ▪ **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives ▪ Manage and drive sales by understanding client desires and creating a...