Supervisor, Stw

We are currently seeking a **Depot Supervisor **to join DHL eCommerce Malaysia

The **Depot Supervisor **will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

**_Essential Duties and Responsibilities _**

Customer Service Management
- Maintain good working relationships
- Co-ordination, discussion, and communication
- Assist to keep performance and meet target
- Problem shooting and improvement

Stakeholder Management
- Manage parcel processing and delivery process efficiently within DHLeC delivery depot
- Plan sorting and courier zone assignments
- Deliver parcels to customers within delivery depot coverage area and cutoff time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily in scan and out scan of shipments
- Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff or through mobile app.
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
- Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
- On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
- Handle security exceptions in the Depot along with the security team
- Conduct regular audits of deliveries and status updates to ensure correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily updation, allocation and collection OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
- Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programmes designed centrally
- Ensure adequate manning in terms for full-time PDAs etc
- Generate and maintain MIS related to the Depot
- Special Request handling as appropriated
- Keep and organize working documents in tidiness and easy to use
- Ensure safe and secure workplace and environment.

Team Management
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Motivate, train, coach and support new and existing employees to deliver high service level to customers

**_ Desired Skills / Qualifications _**
- 2 - 3 years operations experience, preferably within transportation or logistics industry
- Good knowledge of courier / express shipment management and delivery process flow
- People management experience as a team leader or supervisor

**_ Minimum Educational Qualification _**
- Minimum SPM/high school certification.