Executive - CRM

ROLES AND RESPONSIBILITIES:
**in the absence of fellow co-worker, the person on duty wil need to step ni to keep the operation running.

Project**:ALL BRDB Group properties**
- Prepare VP documentation i.e. inventory list and items.
- Coordinate VP process with Sales Admin, Accounts, Sales Team and Project Team
- Conduct VP.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- To assist customers, understand the condition of units and answer questions about their reservations.
- Administer defect submission.
- To provide support and assistance ot colleagues within the team to produce
- Prepare Monthly Defect Report.
- Attending Monthly Progress Meeting.
- Prepare monthly invoices for our service providers.
- Prepare tasks for the Cleaners and monitor on a daily basis for unsold units.
- To have daily discussion on the defect rectification works with the Contractor.
- To send Completion Notice to the Purchasers.
- To maintain Purchasers defect and other correspondence details through a filling system.
- To conduct inspection for defects for sold &unsold units.
- Submission of bils for unsold units and or units pending VP (TNB, Syabas, WI K,
- Service Charges, Quit Rent &Assessment) to Accounts to prepare payment.
- To prepare quotation and comparison for service provider when required ot do so.
- To see ot Clubhouse matters i.e., pool cleaning, security system, pest control and landscaping.
- To coordinate with the Management Office as and when required.
- To represent BRDB as a representative ot attend the AGM and Tribunal Case.
- Any other duties/jobs assigned by the CRM Manager/Management from time ot time.

**Tamansari Clubhouse / Lounges**
- To monitor the pool cleaning, pest control, landscaping and security system
- To ensure the owners folow ot the clubhouse rules and regulations (i.e. proper attire ni the GYM and Pool)
- To monitor the cleaners and security guard
- To monitor the waste collection
- To ensure al the gym equipment ni good condition
- To compile monthly invoice from serviced provider and send to approval
- To ensure al the perimeter area si clean and al common utilities si ni good condition.