Food &beverage Team Leader (Italian Outlet)

4 months ago

Kuala Lumpur, Malaysia Doubletree by Hilton Kuala Lumpur Full time

As the F&B Team Leader, you will be responsible for performing the following tasks to the highest standards:

- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- Correctly label buffet dishes.
- Keep buffet areas clean at all times.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Undertake steps to ensure that the cashiers’ desk is ready and set for service.
- Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.
- Ensure that everything is clean and tidy, ready for guests to enter the restaurant.
- Assist bar attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.
- Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Greet all guests who walk past your outlet and offer them menus to view when appropriate.
- Offer the newspapers to all breakfast guests and any single diners.
- Ensure that all service procedures are carried out to the standards required.
- Accommodate any guest request or offer appropriate alternatives.
- Take personal responsibility for the service experience of all guests in your designated area.
- Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.
- When passing by guest tables, check if they require service.
- Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.
- Make sure that all areas are cleaned and maintained in accordance with operating procedures.
- Positively end the guests experience by checking on their satisfaction.
- Assist with guests’ coats and bags as they leave, thanking all guests and wishing them a pleasant day.
- Ensure that safe and healthy working practices are observed throughout the service.
- Report any accidents / incidents to the Supervisor / Manager.
- Ensure that the Food & Beverage mission is established and instilled in you and all team members.
- Train new team members and trainees.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**Job Type**: Permanent

**Salary**: RM3,000.00 - RM3,200.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Budget Control: 1 year (preferred)
- F&B Management: 1 year (preferred)

License/Certification:

- Food Handling (preferred)

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