Tour Consultant

Job scope - Research of domestic and international tour products that are available in the market. By understanding each product’s strength and weakness, market demand and trends. - Exploring and creating new tour itinerary in a competitive and rapidly changing industry - Communicate with various suppliers such as Tour operator, Hotel, Airline, Transportation & etc - Work along-side with multiple departments such as marketing, creative, training and materials for product roll-out - Accurate budget costing for product development and competitive selling price proposal - Understand customer’s requirements, plan & advise tour products that suit to customer’s needs - Lead tour groups & ensure customers' satisfaction during entire tour to encourage returning customers - Promotes and sell tour packages to customers which includes producing brochures and social media content for marketing of company travel products Requirements - Proficiency in both English and Malay. Knowledge of Sarawak native language and Mandarin are an added advantage - Passionate in customer servicing & exemplary sales skills - Demonstrable ability to handle crises
Natol Holidays & Tours Sdn. Bhd was established in 2004, more than 10 years ago, licensed by the Ministry of Tourism, Malaysia. We are a member of the Malaysian Association of Tours and Travel Agents ( MATTA ) and International Air Transport Association ( IATA ). Our main business activities are organizing Inbound Tours, Outbound Tours and Ticketing Service.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent