Customer Sucess Specialist

4 weeks ago


Air Itam, Malaysia Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Rotational Shifts (Permanent)

**Industry**:Telecom / ISP

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: CRM (Customer relationship Management) Customer Service Microsoft Office Customer oriented typing skills Taiwanese Must be fluent in speaking both Mandarin and English Proficient in English
- Job Title: Customer Success Specialist - Native Taiwanese Location: George Town.

Bachelor’s Degree or at least Diploma or equivalent in any discipline. Minimum 6months to 1 year experience in call centre Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension) Ability to handle queries and objections in a professional manner. Passionate about communication and interacting with people is key to success in this role. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. Customer Service orientation. Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Freshers or Experienced Taiwanese resources With good English Level B2 Salary Ranging from MYR 5.5k-7k with 600 Housing Allowance. Flight ticket + 1 week hotel stay



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