Customer Sucess Specialist
4 weeks ago
**Role**:Customer Care Officer
**Timings**:Rotational Shifts (Permanent)
**Industry**:Telecom / ISP
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: CRM (Customer relationship Management) Customer Service Microsoft Office Customer oriented typing skills Taiwanese Must be fluent in speaking both Mandarin and English Proficient in English
- Job Title: Customer Success Specialist - Native Taiwanese Location: George Town.
Bachelor’s Degree or at least Diploma or equivalent in any discipline. Minimum 6months to 1 year experience in call centre Fluent in Mandarin, and English Language proficiency (reading, writing, speaking and aural comprehension) Ability to handle queries and objections in a professional manner. Passionate about communication and interacting with people is key to success in this role. Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. Customer Service orientation. Minimum typing speed of 40wpm with a 90% accuracy score. Computer literate and fully conversant in Microsoft Windows and Microsoft Office
Freshers or Experienced Taiwanese resources With good English Level B2 Salary Ranging from MYR 5.5k-7k with 600 Housing Allowance. Flight ticket + 1 week hotel stay
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