Manager, Commodity
2 weeks ago
**KEY RESPONSIBILITIES**: - Single point of contact accountability for specific commodity and represent the commodity in all global, regional, and country forums. Expert in end to end business processes and related systems to support daily operations. - Manage the customer relationships to ensure customer service standards are achieved and continuously improved. Concisely articulate key messages and communicate with Customers’ Leadership Team. - Create and sustain Standard Operating Procedure (SOP) and ensure the SOP and customer requirements are strictly adhered. - Support Customer on Long, Mid and Short-term capacity analysis and planning based on build plan. - Point of contact for international and local transportation operations exception shipment track & trace for specific commodity. Determine and coordinate corrective and preventative actions in support of the establishment, maintenance and continual improvement of the quality system within scope. Achieve results in dynamic situations. Drive closure on issues and define the path for future actions. - Prepares periodical CSI/KPI summary and report that covers overall status update with information on critical shipments and root cause, recovery plan, and shipment status for shipment exceptions - Attends LSP periodical huddle led by Customer. Validate and report on Customer’s carrier performance, issues, incidents, and daily operations. - Oversee and support On-Site Management Team on short term capacity management Operations. Responsible for LSP Cost Management, Non
- Contracted Lane Management, and Spot Quote. Support Bid Transition as a commodity Subject Matter Expert. - Participate in Transportation solution design and implementation based on Project/Business needs. Oversee Projects and New Business execution and implementation by On-site team. - Participate in Quarter End Planning and Oversee Quarter End Management. Part of Global Logistics Operations Crisis Management Team. Govern Commodity Specific BCP across sites in scope.
**QUALIFICATIONS & SKILLS**: - Minimum Bachelor Degree in related field with Management experience. - Minimum 10 years working experience in field of Logistics, Transportation and International Freight Operations ( Air/Sea/Courier/Land) Operations in Technology Sector. Working experiences in 4PL environment, Key Account Management, and Program will be an advantage. - Good verbal & written communication skills, presentation skills, training skills. Fluent in English. Excellent Stakeholder Management skills, analytical and problem solving skills. Good meeting facilitation skills, communicate and effectively work with employees at all levels of the organization. - Digital skills in spread sheets and word processing for tracking, analysing and communicating related data. Ability to input and manipulate data and create reports, as required in a timely fashion. OTM/SAP skills are added advantage. - Ability to work with minimum supervision and use good judgment in making decision, restructuring priorities and adjusting tasks in a dynamic environment. Must be able to readily adjust priorities in response to business needs.
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