Outlet Manager
6 months ago
**Responsibilities**:
**Operational Management**:
- Oversee the day-to-day operations of the outlet, including opening and closing procedures, inventory management, and cleanliness standards.
- Ensure compliance with health and safety regulations and company policies.
- Monitor and maintain inventory levels to meet customer demand while minimizing waste.
- Coordinate with vendors and suppliers to ensure timely delivery of goods and services.
**Staff Management**:
- Recruit, train, and supervise outlet staff, including scheduling shifts and managing performance.
- Foster a positive and productive work environment through effective leadership and communication.
- Provide coaching and support to staff to enhance their skills and performance.
- Address employee concerns or conflicts promptly and professionally.
**Customer Service**:
- Ensure that customers receive prompt and courteous service at all times.
- Handle customer inquiries, feedback, and complaints in a timely and satisfactory manner.
- Monitor customer satisfaction levels and implement strategies to enhance the overall customer experience.
**Sales and Financial Management**:
- Set sales targets and develop strategies to achieve or exceed them.
- Monitor sales performance and analyze data to identify opportunities for improvement.
- Implement promotional activities and initiatives to drive sales and increase revenue.
- Manage outlet expenses and budgets effectively to maximize profitability.
**Requirements**:
- Previous experience in a supervisory or managerial role, preferably in the F&B RETAIL INDUSTRY
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Proven track record of achieving sales targets and managing budgets.
- Ability to work well under pressure and adapt to changing priorities.
- Knowledge of inventory management and basic financial principles.
- Flexibility to work evenings, weekends, and holidays as needed.
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM5,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
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