Delivery Analyst

S&P Global Corporate

**The Role**: Delivery Analyst

**The Grade**: 7

**The Location**: Penang, MY

**The Team**: This position is responsible for providing online fulfillment of customer orders which includes setting up entitlements and licensing in one or more delivery systems. Standards are accurate and timely entitlement and delivery of International and US online software and data products. Duties include processing orders, document retention maintenance, customer subscription research and daily interactions with internal customers, i.e., Sales, Order Management, Customer Support, Delivery Americas, etc.

**Responsibilities**:
Responsible for order fulfillment of online subscription orders
User Management (Help Desk) dealing with customer queries related to product access
Knowledge to answer simple internal or external customer questions/requests
Ability to perform order entry into one or more delivery systems and basic order troubleshooting
Responsible for keeping current on the latest technology.
Must have excellent organization skills.
Must have the ability to interact professionally with both clients and colleagues.
Must be reliable and able to work under pressure.
Must be willing to take the initiative.
Must be a good problem solver.
Must be cooperative and be able to gain the cooperation of others.
Must be detail focused.
SAP and SalesForce knowledge would be an advantage
Must be proficient in the English language.

**Competencies**:
Business Acumen
Applies general knowledge of business developed through education or past experience
Good communication and time management skills
Leadership Impact
No supervisory responsibilities; accountable for own contribution
Impacts own team and closely related teams the quality, timeliness and effectiveness of the work product
Complexity & Problem Solving
Provides solutions to typical problems based on proven practices or procedures
Evaluates and selects solutions from established options
Interpersonal Skills
Exchanges basic information, asks questions and checks for understanding

**Education**:
Associate degree in a related field or equivalent.
Must be proficient in the English language.

**Working Shift**:
Working hours are 2:00pm - 11:00pm (EMEA Shift), and due to business reasons may temporarily be required to work during APAC Shift 7:00am - 4:00pm
Must be willing to work on certain weekends and public holidays to support Month/Quarter/Year End Closing.

**About Company Statement**:
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
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- Equal Opportunity Employer
------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP203 - Entry Professional (EEO Job Group)

**Job ID**: 294125

**Posted On**: 2023-11-07

**Location**: Penang-Jalan, Pulau Pinang (Penang), Malaysia