Reservationist

Ensure that the reservation department is operating smoothly in accordance to hotel requirements.
- Ensure all reservation taken is in order and updated in the system according to hotel regulation.
- Keep and update all tariff information according to letters sent top corporate clients and travel agents.
- Be aware of all promotions and packages room rates, types of rooms the hotel has for sales.
- Maintain and update current guest history data as and when necessary.
- Check and reconfirm the next day arrival, in particular:
- Arrival time flight detail given
- If billing to company, letter of credit should have been receive.
- If repayment, money should have been received and posted
- If credit card guaranteed then a verification imprint should attach
- Be polite and courteous at all times when on the phone and when meeting guest.
- Maintain a proper filing systems for all reservation correspondence according to arrival dates for easy access when the need arises.
- Report to Reservation Manager/ Assistant Reservation Manager of any complaints received.

BE PART OF OUR TEAM
Hatten Hotel Melaka is a 704-room Business Class Hotel, strategically located at Bandar Hilir Melaka, close to the UNESCO Historical and Heritage sites and the busy Dataran Pahlawan shopping mall, right in the heart of the city, making it the perfect choice for the discerning traveller.

What is Hatten Hotel
Melaka's Most Vibrant Address

What we represent to our guests
An iconic full service 5-star brand committed to delivering outstanding value, convenient location, memorable family moments and personalised experiece that goes the extra mile for families, leisure and business travellers.

Our Tagline
Memorable Moments in the Heart of Melaka

Our Philosophy
Hatten Hotel Worldwide is in the business of bringing people together to generate beautiful memories, memorable moments and enduring experiences that last a lifetime.

Brand Behaviours
We are Team Hatten And Everybody is in Guest Relations
We Go the Extra Mile Every Time
We Consistently Set Benchmarks for the Industry
At Hatten Hotels, Guests are Family
We are Fast, Meticoulous, Professional and Efficient
We Offer Outstanding Value
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent