IT Site Lead

2 weeks ago

Gelang Patah, Malaysia Oliver Healthcare Packaging Asia Pte Ltd Full time

**Position Summary**

They collaborate closely with other IT teams, manufacturing employees, and external vendors to implement and maintain IT infrastructure, systems, and services that align with business objectives and support the site's operational needs. The IT Site Lead also ensures compliance with IT policies, procedures, and security protocols while providing guidance and support to users to optimize their technology usage and productivity.

**Primary Responsibilities**
- Manage day to day operations of site level IT operations to ensure efficiency.
- Provide technical support to end users for hardware, software and network related issues.
- Perform remote troubleshooting through diagnostic techniques and pertinent questioning.
- Diagnose and repair reported problems, which includes documentation of issue.
- Resolve technical problems related to LAN, WAN and other connectivity systems.
- Install, modify, and repair computer hardware and software.
- Follow-up on open issues and projects to ensure they have been resolved.
- Collaborate with external vendors and service providers to implement upgrades as required.
- Enforce IT Security policies and procedures to educate users.
- Record events and problems and their resolution in logs.
- Liaison between end user experience and Global IT team.
- Assist with internal physical moves, PC, telephone etc.
- Other duties as assigned.

**Basic Qualifications**
- Education:_
- Bachelor's Degree in Computer Science, Engineering or comparable work experience.
- Experience:_
- Minimum 1 to 3 years of senior support or system administration experience.
- Proficient use of Active Directory for managing users and groups.
- Advanced experience with Office 365 and end-user collaboration tools.
- Basic helpdesk support of SAP or ERP platforms used in a manufacturing environment, experience with Manufacturing Execution Systems (MES) is a plus.
- Understanding of Open Systems Interconnection (OSI) Model, switching and routing.
- Good understanding of computer systems, mobile devices and other tech products.
- Experience in diagnosing problems involving software and hardware.

**Preferred Qualifications**
- Interpersonal Skills:_
- Self-motivated and able to work independently.
- Ability to prioritize.
- Good organizational skills.
- Ability to communicate effectively.
- Experience working in a team-oriented, collaborative environment.
- Exceptional written and oral communication skills.
- Strong documentation skills and attention to detail.
- Technical Skills:_
- Experience with software and OS including Microsoft Windows, Microsoft Server, and Microsoft Office Suite products.
- Other Skills:_
- Ability to effectively plan and organize.
- Ability to work under pressure and maximize efficiency.

**Job Types**: Full-time, Permanent

Pay: From RM7,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Yearly bonus

Ability to commute/relocate:

- Gelang Patah: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

Expected Start Date: 08/01/2024

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