Account Management

4 days ago

Petaling Jaya, Malaysia TopNotch Full time

**Get to know the Role**:

- The position is responsible to perform receivable collection activities under Order To Cash (OTC) team to maximise conversion of receivable to cash for the business.
- Key accountabilities include performing collection activities timely, developing client insight and relationship, identifying disputes, and handling client queries.

**The day-to-day activities**:
Functional
- Achieve monthly collection targets and Key Performance Indicators (KPI).
- Send new invoices to client according to their preferred receiving channel.
- Identify billing issues and disputes early. Determine and inform correct person-in-charge within Grab to resolve client’s dispute, following up regularly to ensure client’s dispute is resolved quickly.
- Maintain up-to-date client contact details in the system.
- Build reliable, trusty, and long-term relations with assigned clients as well as with the Grab Account Manager/Sales Executive assigned to the clients.
- Develop insight into client’s processes such as their Purchase Order requirement, payment cycle and invoice approval route.
- Ensure client’s payments are applied to the correct invoices. Perform accounts reconciliation against client’s payable record if required.
- Provide collection status to support Finance’s review of provision of doubtful debts and bad debts
- Provide collection forecast and report to Finance and business teams.
- Contribute to and make suggestions for process improvement activities.
- Provide support for bad debt recovery actions.
- Ad hoc assignment.

**Customer**
- Business team, Regional and Local Finance, Clients

Financial
- Ensure accuracy of financial data entry and adherence to Finance policies

People
- Communicate with multiple internal and external stakeholders

**The must haves**:

- Minimum 1 years’ experience in performing Collections role
- Tertiary qualification in Finance/Accounting is a plus
- Experience in a call centre is a plus (Collections or customer service)
- Experience using Oracle Financials Cloud system is a plus
- Knowledgeable on Collection and Accounts Receivable processes
- Proactive and result-focused
- Excellent communication and interpersonal skills
- Able to work under pressure
- Problem-solving and negotiation skills
- Able to articulate clearly in both written and spoken English
- Team player

**Job Types**: Permanent, Contract
Contract length: 3 months

**Salary**: RM3,000.00 - RM4,000.00 per month

Schedule:

- Monday to Friday

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