Principal Business Analyst

3 weeks ago


Cyberjaya, Malaysia DHL Full time

DHL Express **Global IT** has an opening for **Principal Business Analyst - Resilience. **The individual will have experience in business resilience project implementation. We are looking for a highly motivated individual who will facilitate cross-functional alignment on requirements for an enhanced Resiliency Solution, and design business processes necessary for business continuity.

**Location for the role will be either in Singapore or in Malaysia.**

**Role Purpose**
- Analyse Express business needs and facilitate cross-functional alignment on Resiliency Solution requirements
- Ensure solution compliance to Express requirements, propose specifications of appropriate changes, and assess the impact of change on the current business and IT environment
- Ensure solution compliance to DPDHL Group Standards and identify synergy potentials
- Design and validate business processes necessary to ensure the resilience and continuity of Express business
- Ensure that the resilience processes design is encapsulated in any provided technical solutions
- Coordinate solution testing and validation across business and IT

**Your Tasks**
- Identify business and IT requirements, and recommend enhancements for Express resilience processes, and deployment of the solution required for Express business resiliency
- Conduct business requirements reviews to ensure program fulfilment within constraints of budget and timelines
- Responsible to align with the IT teams on fulfilment of Express business requirements in the solutions implementation
- Perform the business impact analysis (e.g., processes, organization) and risk assessment associated with the proposed solutions
- Ensure solution compliance with regulatory requirements and Group & Express standards
- Ensure development of global processes to establish Express capability to use and maintain the resiliency solutions
- Coordinate creation, documentation and maintenance of Express global materials, e.g., business continuity plans, processes and procedures
- Prepare deliverables status updates and reports and communicate findings to stakeholders

**What You Bring**
- At least of 5 and ideally 8 years of experience in business analysis, project orientated or wider change management role in a multi-national / global environment
- University Degree in Business Administration/ Information Technology or equivalent.
- Experience of working on at least one major, successful resilience project
- Experienced in liaising with senior managers both within the organisation and outside agencies
- Well-developed analytical skills with related experience in the use of structured methodologies, modelling techniques and tools and/or willingness to adopt new techniques
- Practical experience of business process analysis, mapping and implementing process change and underlying tools such as Signavio.
- Knowledge of Business continuity management and business recovery principles and best practices
- Good communication and facilitation skills
- Good understanding of the principles of change management
- Strong command of English


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