Remittance Processing Checker
4 weeks ago
**Remittance Processing Checker** **-** **(**240000MD**)**
- Verify and authorise remittances (Internal Fund Transfer, SWIFT Telegraphic Transfer RENTAS, Demand Draft and Cashier’s order).
- Manage and review exceptions for signature verification and payment processing.
- Liaise with customers/branches/business units on any payment discrepancies until resolved.
- Maintain the highest standards of compliance and to meet Service Level of Agreement (SLA) timely.
- Ensure immediate action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
- Monitor system availability & escalate promptly to management when required and manage the situations/issues such that payment service timelines are not impacted.
- Responsible in preparing and ensuring the accuracy and timeliness of management reporting.
- Initiate and implement high impact quality projects leading to operational efficiency and higher productivity.
- Serve as a liaison with internal and external auditors.
- Participate in DR Live Test, UAT/Projects, meetings as and when required.
**Qualifications**
- At least 3-5 years of working experience in the related field is required for this position.
- A self-motivated & pro-active person in managing operational efficiency and promote process improvements.
- A passionate person with customer-oriented mind-set and firm believer of Quality discipline.
- Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
- Resourceful and able to multi-task independently with confidence in time critical environment.
- Strong in analytical & problem-solving skills for making informed decisions and identifying potential risks and opportunities for improvement.
**Primary Location**: Malaysia
**Job**: Payment & e-Banking
**Organization**: MAL O&T - Payment Operations
**Schedule**: Permanent
**Job Posting**: 10-May-2024, 3:21:53 AM
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