Care Advisor
2 weeks ago
We are recruiting multiple roles for our Care Advisor team.
**Role Purpose**:
Our Care Advisors support customers in many different languages and are the first point of contact of our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high quality service and committing to continuous improvement.
**Key responsibilities include**:
- Responding to queries regarding cover, claims, hospitalisation, complaints-
- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases- Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients- Assist our in-house medical team in coordinating client's hospital admissions, evacuations, repatriations and other cases as required- Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases- Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention- Previous experience in call centre environment would be beneficial- Experience working in pressurized environment with tight deadlines- Flexible to work within our rotating shift patterns - including shift work, nights and weekends- Strong knowledge of Microsoft Office ( Excel, Word)- Experience in a customer focused role, in a an administrative capacity- Fluency in English and Mandarin Chinese, Cantonse Chinese, Bahasa Melayu or Bahasa Indonesia, both would be an advantage.
**We offer employee benefits**:
- Medical insurance coverage- Life and Personal Accident Insurance- Health Wellness and Fittess Gym- Variety of Leave Entitlements
**Job Level**:
Entry Level
**Location**:
- KUALA LUMPUR, Federal Territory of Kuala Lumpur, MY29/03/2024
**Area of Expertise**:
Customer Services & Claims
**Unit**:
Allianz Partners
**Employing Entity**:
AWP SERVICES SDN BHD
**Job Type**:
Full-Time
**Remote Job**:
Hybrid working
**Employment Type**:
Permanent
**ID**:
42111
**Position Cluster**:
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