Customer Service Officer

3 weeks ago


Tawau, Malaysia KMI Tawau Medical Centre Full time

Requirements - Diploma or relevant qualification - Good command of English and Bahasa Melayu and preferably able to speak one other language - Ability to converse in Mandarin would be an added advantage - Excellent communication and interpersonal skills with the ability to work in a team. - Prior experience as a customer service specialist or equivalent, ideally in a healthcare or hospitality (hotel) Responsibilities - Liaise with customers regarding services rendered, investigate customers’ concerns and handling service recovery - Conduct customer satisfaction surveys / hospital tour - Compiling accurate reports and statistics on NPS and grievances - Establish good relationship with customers and internal customers Assist in hospital wide activities and health education program
We are a multi-disciplinary community specialist hospital providing affordable healthcare services in the strategically located township of Tawau, Sabah. We aim to be the hospital of choice by offering a wide range of services from: 24-hour, seven-day-a-week Accident & Emergency Services, Anaesthesiology, Ear, Nose, & Throat Surgery, General Surgery, Immunizations, Internal Medicine, Obstetrics & Gynaecology, Paediatrics and Radiology (X-ray). Our pledge is to serve the community and continually training our staff, upgrading our equipment and facilities, and making the hospital premises as conducive as possible for our patients and visitors.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5



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