Fraud Analyst #5388
2 months ago
**_Responsibilities:_**
- Acts as the first-line of response against reported/escalated fraud & scam cases.
- Reinvestigations in fraud & abuse cases investigated by Buyer & Seller Review.
- Manage cases while balancing between customer's needs and the company's benefits.
- Review and investigate user reported issues on various fraud related claims.
- Perform front end check and investigation to identify risky sellers.
- Perform basic user KYC for Preferred Seller Program Onboarding.
- Reviews cases with any fraudulent cases such as benefits/promotions abuse & fraud, scam, stolen financials and account takeover activities.
- Work with stakeholders to identify & report new fraud trends or MO, system issues, from daily report investigation to initiates preventive measures.
