L2 Support Agent

Experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Types**: Permanent, Contract Contract length: 12 months Pay: RM1,314.79 - RM7,653.33 per month **Benefits**: - Health insurance - Maternity leave - Opportunities for promotion -...

Greetings from **Softenger (Malaysia) Sdn. Bhd. !!** We are hiring for one of our Leading client for the role of **IT Analyst - Production Support** for **KL, Malaysia.** **Payroll Company : Softenger Malaysia** **Position : IT Analyst - Production Support** **Role : Long term contract (extendable based on performance)** **Work Location: Menara, Jalan...

experience in L1,L2 support with at least 5+ years of experience, trouble shooting, managing stack holder, understanding SLA documents, SQL, Mongo BD, API, MS office **Job Type**: Contract Contract length: 12 months **Salary**: RM2,370.05 - RM7,000.00 per month **Benefits**: - Health insurance - Professional development Schedule: - Monday to Friday

Must have: As400- Silverlake / l2 support (minimum), to work in shifts as400,RPG, unix/linux, oracle or sql / shell scripting. Core banking or card (Credit card / debit card) exp - Bachelor’s degree of Computer Science or Engineering - Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service...

The Supervisor is responsible for the daily supervision and management of a team of associates. His /Her primary role is to coach, support mentor, and develop the Agents to provide better customer experience easily and confidently and to meet or exceed the clients’ targets. Key Responsibilities: Team Management: Monitoring, tracking, and evaluating L2...

**Job Highlights** - Unique Opportunity for Career & Self Development - Young & Energetic Culture - Dental, Optical, Staff Insurance, training, Birthday gift, etc Highly Desired skills: - Minimum 4 years of working experience in cyber security, computer operations and data network support or maintenance - Working knowledge of cyber security frameworks,...

**Job details**: Posted 01 November 2023 SalaryRM5000.00 - RM6300.00 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference269175_1698805034 **Requirements**: - Proven knowledge of MSSQL and basic scripting or coding. - Familiarity with ITIL processes. - Preferred understanding of coding languages such as Java or...

Depending on applicant experience and capabilities, we have multiple positions to fill in this role (L1 Customer Support or L2 Application Support). L1 Customer Support ExecutiveThis role's main responsibility is to act as a traffic controller for support request tickets, to improve the workflow and overall management of requests in the application support...

RESPONSIBILITIES - Manage remote centralized provisioning activities of OLLC for international circuits that requires Overseas Local Loop Circuits (OLLC). Engineer shall also provide services to enable the centralization of remote provisioning of these circuits across the world - Manage, track, update and closure of all OLLC works-orders as per different...

**Qualifications and Skills**: - Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - Proven experience as an Application Support Engineer or in a similar technical support role. - Familiarity with ITIL framework and best practices in IT service management. - Knowledge of scripting languages...

Depending on individual's experience and abilities, we are looking to fill various positions in this role (L1 Customer Support or L2 Application Support).WHAT YOU WILL DO:Manage ticketing tasks such as organizing, updating, following up, and assigning tickets to the appropriate support team members or departments.Assist with support-related issues in terms...

**Job Summary**: As an IT Technical Support, you are responsible to provide technical support on computer hardware, and etc. within the stipulated Service Level Agreement (SLA). You are also responsible to provide support on Telephone System and mobile devices. **Responsibilities**: - Respond to and resolve request/issues assigned through the ticketing...

We're looking for a Due Diligence Agent to join our team in Kuala Lumpur. This role is a unique opportunity to have an impact on Wise's mission, grow as a specialist and help save millions more people money. This is an entry level role, so we don't expect you to have any previous experience in Due Diligence/Banking/Finance. Full training will be given to...

**Job Summary**: **Responsibilities**: - Respond to and resolve requests/issues assigned through the ticketing system and ensure SLA is met. - Provide technical support on computers, IT peripherals, Telephone PABX, and mobile devices. - Manage and maintain computer asset inventory including hardware, software, and software licenses using ITAM solution. -...

**Key Responsibilities**: Builds productive internal/external working relationships by having close follow-up and collaboration with IT partners. Applies sound judgement and escalates where necessary. Provides clear and regular communication to co-workers via oral and written communications To assist team members on daily routine task for support and...

Application Services - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems. - Design appropriate metrics for reporting on key performance and quality indicators,...

To update news, commission, campaign from Airlines and Distributed to all Mayflower Holidays, Agent, Corporate Client, New Agent registration etc. - Airlines update on fares or commission - GDS update base on web ( Sabre and Galileo) - Information update upload to wholesale website - Update info airlines to agent local - Update info airlines to agent OTA -...

To update news, commission, campaign from Airlines and Distributed to all Mayflower Holidays, Agent, Corporate Client, New Agent registration etc. - Airlines update on fares or commission - GDS update base on web ( Sabre and Galileo) - Information update upload to wholesale website - Update info airlines to agent local - Update info airlines to agent OTA -...

-Job description **Business: Network Management - Markets and Security Services (MSS)** **Open positions: 1** **Role Title: Global Support Executive (GSE)** **Global Career Band: 8** **Location **_(Country / City)_**: Malaysia, Kuala Lumpur** **Recruiter Name: Nana Nasrudin** **Why join us?** The Account Management team support the wider Network...

**Role**:Sales Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Technical Technical Support english Cloud Security Cloud Computing Cloud Technologies Java server side COMPUTER SKILL Sales Agent Proficient in English - **Job...