Customer Support Representative

5 months ago


Johor, Malaysia BLUE METAVERSE TECHNOLOGY SDN. BHD. Full time

Blue Metaverse Technology Sdn. Bhd., a global internet enterprise digital operation service provider, is recruiting multiple position specialists.

Location**:Johor Bahru, Malaysia**

Job Title**:Customer Service Representative (Mandarin Speakers)**

**Responsibilities**:

- Respond to customer inquiries, complaints, and doubts, providing accurate and timely solutions and assistance to ensure customer satisfaction.
- Handle customer orders, refunds, exchanges, and other related transactions, coordinating with the supply chain and other departments to ensure smooth order processing and delivery.
- Record and organize customer feedback and issues, providing key insights and suggestions to relevant departments to drive product and service improvements.
- Continuously learn and master knowledge of the company's products and business processes to provide accurate and professional support and advice.
- Establish and maintain customer databases and records, promptly follow up on customer needs and requests, and maintain good customer relationships.
- Assist in resolving disputes and issues between customers to uphold the company's reputation and customer satisfaction.
- Coordinate with various supply chains to ensure smooth operations of all processes.
- Participate in the development and improvement of customer service processes and policies, providing suggestions and opinions on customer service matters.

**Working Hours**:
Monday to Saturday (six-day work week)

Working hours: 9.30am-6.30pm

Lunch break: 12pm-1.30pm

Blue Metaverse Technology Sdn. Bhd. 全球互联网企业数字化运营服务商诚聘多个岗位专员。

地点:** 马来西亚-新山**

诚聘启事:**运营部-客服专员**

**岗位与职责:**
- 解答客户的问题、投诉和疑虑,提供准确、及时的解决方案和帮助,确保客户满意度;
- 处理客户、订单退款、换货等相关事务,与供应链等部门协调配合,确保订单处理和交付流程的顺利进行;
- 记录和整理客户的反馈和问题,向相关部门提供关键反馈和建议,推动产品和服务的改进;
- 持续学习和掌握 公司的产品知识和业务流程,及时能够提供准确、专业的支持和建议;
- 建立和维护客户数据库和记录,及时了解客户关系的需求和要求,保持良好的客户;
- 帮助解决客户之间的矛盾和问题,进行维护公司和客户满意度;
- 参与各个供应链,确保各项流程顺利运转;
- 参与客户服务和政策的制定和改进建议,提供客户服务方面的流程和意见。

**工作时间:** 周一至周六(六天制)

上班时间:9.30am-6.30pm

中午休息时间: 12pm-1.30pm



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